Issac LI-Yik Ting

Starting my healthcare profession as a dental hygienist with over 10 years of experience at private dental group practices, I quickly gained supervisory experience as a senior dental hygienist and a dental clinic supervisor.

With extensive experience as a clinic operations manager at Town Health Medical Group, I have honed my skills in effective management to ensure efficient GP and dental services for patients covering in a mature healthcare services network.

• First Aid, Hong Kong St. John Ambulance, 12/01/12, 10/01/24
• Project Initiation: Starting a Successful Project, Google, 08/01/22
• Foundations of Project Management, Google, 08/01/22
• How to Manage a Remote Team, GitLab, 08/01/22
• Certificate of Training - Revamp of your Periodontal Practice in Daily Life, CDE Center of Dental Education, 11/01/21
• Dental Hygienist, 10/01/15 - Present

• Supervise 6 junior dental hygienists and oversee their performance, including task performance, service quality, and contextual performance
• Maintain high satisfaction of the patients, associate dentists, and clinical staff towards the performances and manners of the hygienist's team, which patient satisfaction survey is regularly reviewed
• Design and improve administrative and clinical protocols in clinical operations like scheduling appointments guidelines, communication training
• Analyze and present the hygienist's team monthly data to the clinic director, including forecasting the future staffing needs and data reports.

• Associate Member - Hong Kong College of Health Service Executive
• Student Representative College Board of Science, College of Sciences and Engineerings, City University of Hong Kong
• Student Representative Joint Staff-Student Consultative Committee (JSSCC), Department of Biology and Chemistry, City University of Hong Kong
• Class Representative School of Dental Hygiene, Prince Philip Dental Hospital
• Student Ambassador - HKUSPACE