Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Isaac Chow

IT Service Delivery And Strategist
Central,Hong Kong

Summary

A seasoned delivery executive and IT strategy consultant with over 30 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations.

Had been a key member of the senior management team in the consulting and technology practices of PricewaterhouseCoopers (PwC), IBM and HP, dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty.

Overview

5
5
Certifications
7
7
years of post-secondary education
31
31
years of professional experience

Work History

Contract Senior Business Consultant

CareerWorks
, Hong Kong
10.2019 - Current
  • Contract consultant of DXC Hong Kong, responsible for leading the delivery of IT strategic planning, system feasibility study and business process re-engineering projects for public sector clients.
  • Successfully completed IT studies for Transport Department and Legal Aid Department.

Contract Senior Business Consultant

Peoplebank
, Hong Kong
09.2017 - 09.2019

Contract consultant of DXC Hong Kong, responsible for leading the delivery of IT strategic planning, system feasibility study and business process re-engineering projects for public sector client

Successfully completed IT studies for Leisure and Cultural Services Department and Trade Development Council.

Director

GrowSmarter Accounting and Management Consulting
, Hong Kong
04.2016 - 08.2017

Led the development and delivery of financial management consulting projects.

Delivery Executive, IT Services (ITS)

IBM Hong Kong
, Hong Kong
04.2013 - 03.2016
  • Managed IT services for key accounts, including Cathay Pacific Services Limited, China CITIC Bank, Hong Kong Monetary Authority
  • Led the transition of the centralization of technology support services in Asia Pacific for AIA.
  • Implemented project balanced scorecard to strengthen project tracking to reduce problem projects and generate additional request for services.

Director, Application & Business Services

Hewlett Packard
, Hong Kong
08.2010 - 04.2013
  • Led an application and consulting service team of over 100 staff with full P&L responsibility.
  • Implemented project governance reviews to reduce problem projects to zero.

General Manager, GBS South China

IBM China
Shenzhen
11.2008 - 07.2010
  • Led the start up of consulting services in South China with full P&L responsibility.
  • Successfully developed key accounts in South China.

Associate Partner, Global Business Services (GBS)

IBM Hong Kong
, Hong Kong
01.2002 - 11.2008

Public Sector Consulting Leader in Hong Kong and Financial Management Consulting Leader in Greater China.

Led the signing and delivery of a US$130 million finance transform project for Huawei in China.

Director, Management Consulting Service

PriceWaterhouseCoopers (PwC)
, Hong Kong
10.1995 - 12.2001
  • Public Sector and Financial Management Consulting Leader to lead the delivery of public sector studies and finance transformation projects.

Financial Management Consultant

Treasury Department
Wellington, New Zealand
03.1990 - 10.1995
  • Led the implementation of accounting systems under the Financial Management Reform Program for a portfolio of government departments in New Zealand.

Education

Master of Science - Electronic Commerce & Internet Computing

University of Hong Kong
09.2020 - 06.2022

Master of Science - Information & Technology Management

Chinese University of Hong Kong
09.1998 - 06.2000

MBA - Business Administration And Management

Brunel University
London, UK
09.1991 - 09.1993

Bachelor of Arts (Hons) - Accountancy

Hong Kong Polytechnic University
09.1996 - 10.1997

Skills

Key Account Management

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Certification

PRINCE2 Practitioner Certificate in Project Management

Timeline

Master of Science - Electronic Commerce & Internet Computing

University of Hong Kong
09.2020 - 06.2022

Contract Senior Business Consultant

CareerWorks
10.2019 - Current

Contract Senior Business Consultant

Peoplebank
09.2017 - 09.2019

PRINCE2 Practitioner Certificate in Project Management

03-2017

Director

GrowSmarter Accounting and Management Consulting
04.2016 - 08.2017

ITIL Foundation Certificate

10-2015

Delivery Executive, IT Services (ITS)

IBM Hong Kong
04.2013 - 03.2016

Director, Application & Business Services

Hewlett Packard
08.2010 - 04.2013

General Manager, GBS South China

IBM China
11.2008 - 07.2010

Fellow (FCA), Institute of Chartered Accountants in England and Wales

09-2008

Associate Partner, Global Business Services (GBS)

IBM Hong Kong
01.2002 - 11.2008

Master of Science - Information & Technology Management

Chinese University of Hong Kong
09.1998 - 06.2000

Bachelor of Arts (Hons) - Accountancy

Hong Kong Polytechnic University
09.1996 - 10.1997

Fellow (FCPA), Hong Kong Institute of Certified Public Accountants

06-1996

Chartered Accountant (CA ANZ), Institute of Chartered Accountants in Australia and New Zealand

05-1996

Director, Management Consulting Service

PriceWaterhouseCoopers (PwC)
10.1995 - 12.2001

MBA - Business Administration And Management

Brunel University
09.1991 - 09.1993

Financial Management Consultant

Treasury Department
03.1990 - 10.1995
Isaac ChowIT Service Delivery And Strategist