Ira Clare Reyes

With over two decades of experience in the BPO/Outsourcing Industry, I have successfully led various verticals in Retail, Health & Insurance, Travel & Hospitality, Shared Services, Telecommunication, and Financial programs. My expertise includes operations management, contract negotiation, sales, budget development, staffing, and cost control. A dynamic leader and excellent team player, I excel at building strong teams with diverse backgrounds and skillsets to create a winning culture. Managing cross-functional teams and services across different cultures and regions is a strength. My track record demonstrates delivering top-notch client and customer experience, employee engagement and retention, and overall operational excellence. I believe in achieving success by building highly effective and collaborative teams. Exceptional planning skills, a challenge-oriented mindset, adaptability to change, and excellent communication abilities with customers, vendors, and staff set me apart in the industry.

• Professional Life Coach - Transformation Academy (August 2023)
• ISSA Certified - Fitness Trainer, Nutritionist, Body Building, Strength & Conditioning (April 2023)
• Basic Management Training – Asian Institute of Management 2012 (top 20% of class; Class President Batch 143)
• Business Finance – Asian Institute of Management 2011
• Bootcamp Complaints (Optus/247 Customer Inc, Makati City)
• Coaching Experience (Optus/247 Customer Inc, Makati City)
• John Maxwell Leadership Summit (Edsa, Shangri-la 2009)
• Green Belt-Six Sigma Certified (2008); Yellow Belt-Six Sigma (2008)
• Situational Leadership 2
• Manager’s Seminar – Core Competencies, Situational Leadership, Managing Change, DiSC, Six Sigma Project Presentation (3 days-Manila Peninsula, Makati City-Convergys)
• Best Operations Manager (Highest and most balanced metrics) for Q4 2006-IBM SPRINT (Mar 2007 Convergys Alabang)
• Foundations of Six Sigma (2007)
• Project Management (December 2007)
• Transition to Management Training (March 2007)
• Operating in a Global Environment Distance Class Core (September 2006)
• Dynamic Decision Making (February 2007)
• Excel 2003 Basic/Advance Formulas and Functions (February 2007)
• Becoming a Manager (2006)
• Ethics and Compliance (2007)
• CI- Accelerating Improvements with TIP and CI Tools (January 2007)
• Communicating in a Sales Team (January 2007)
• You and Your Time (February 2007)
• 1 - ASD Sprint CMMI Training Introduction (September 2006)
• OM Coaching Made Easy – CVG (December 2006)
• DiSC –Leadership styles and Evaluation
• Situational Leadership
• Leadership Philosophy

•
ISSA Certified - Fitness Trainer, Nutritionist, Body Building, Strength & Conditioning (April 2023)
•
Professional Life Coach - Transformation Academy (August 2023)
•
Basic Management Training – Asian Institute of Management 2012 (top 20% of class; Class President Batch 143)
•
Business Finance – Asian Institute of Management 2011
•
Bootcamp Complaints (Optus/247 Customer Inc, Makati City)
•
Coaching Experience (Optus/247 Customer Inc. Makati City)
•
John Maxwell Leadership Summit (Edsa, Shangri-la 2009)
•
Green Belt-Six Sigma Certified (2008); Yellow Belt-Six Sigma (2008)
•
Situational Leadership 2
•
Manager’s Seminar – Core Competencies, Situational Leadership, Managing Change, DisC, Six Sigma Project Presentation (3 days-Manila Peninsula, Makati City-Convergys)
•
Best Operations Manager ( Highest and most balanced metrics) for Q4 2006-IBM SPRINT (Mar 2007 Covergys Alabang)
•
Foundations of Six Sigma (2007)
•
Project Management (December 2007)
•
Transition to Management Training (March 2007)
•
Operating in a Global Environment Distance Class Core (September 2006)

•
Dynamic Decision Making (February 2007)
•
Excel 2003 Basic/Advance Formulas and Functions (February 2007)
•
Becoming a Manager (2006)
•
Ethics and Compliance (2007)
•
CI- Accelerating Improvements with TIP and CI Tools (January 2007)
•
Communicating in a Sales Team ( January 2007)
•
You and Your Time (February 2007)
•
1 - ASD Sprint CMMI Training Introduction (September 2006)
•
OM Coaching Made Easy – CVG (December 2006)
•
DiSC –Leadership styles and Evaluation
•
Situational Leadership
•
Leadership Philosophy