Ip Yu Hoi Gavin
HONG KONG
Summary
Versatile Manager with a track record of enhancing community engagement and boosting revenue growth at OCBC Wing Hang Bank. Excelled in developing partnerships and identifying cross-selling opportunities, leveraging exceptional communication and computer skills. Achieved significant improvements in teacher performance and customer loyalty through innovative problem-solving and management strategies.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Self Employed
09.2019 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Planned successful events, enhancing community engagement in education programs and raising awareness about school offerings.
- Enhanced teacher performance with targeted professional development initiatives.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
Customer Service Officer
OCBC Wing Hang Bank
01.2017 - 06.2019
- Responded to customer inquiries to provide information on bank accounts, policies, products and services.
- Identified sales opportunities and promoted banking products, boosting revenue growth.
- Developed a deep understanding of customer requirements, tailoring solutions accordingly for better results.
- Contributed to branch growth by identifying cross-selling opportunities and promoting suitable products to customers.
Customer Service Representative
Chong Hing Bank
08.2015 - 01.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with customers, leading to increased loyalty and repeat business.
- Identified opportunities for cross-selling products, resulting in higher revenues for the bank.
- Promoted financial products by maintaining excellent service offering knowledge.
Education
Associate of Science - Professional Diploma in Occupational Safety
Hong Kong Baptist University
HONG KONG01-2025
BBA - Marketing Management
Edinburgh Napier University
Edinburgh03-2015
Associate of Arts - Financial Services
CITY UNIVERSITY OF HONG KONG
HONG KONG05-2010
Skills
- Computer Skills
- Communication Skills
- Management Skills
- Problem-Solving
- languages
Certification
CERTIFIED ON SS-Occupational Safety and Health Council
Languages
Chinese (Cantonese), Chinese (Mandarin)
Native language
English
Advanced
C1
Timeline
Manager
Self Employed
09.2019 - 03.2024
Customer Service Officer
OCBC Wing Hang Bank
01.2017 - 06.2019
Customer Service Representative
Chong Hing Bank
08.2015 - 01.2017
Associate of Science - Professional Diploma in Occupational Safety
Hong Kong Baptist University
BBA - Marketing Management
Edinburgh Napier University
Associate of Arts - Financial Services
CITY UNIVERSITY OF HONG KONG
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