Imelda Sinuraya
Tangerang,Banten
Summary
Results-driven Billing Specialist experienced in SAP reconciliation and dispute resolution. Enhanced billing accuracy and efficiency through effective management of customer inquiries and payment arrangements. Focused on optimizing revenue cycle management and building strong client relationships.
Overview
7
7
years of post-secondary education
15
15
years of professional experience
Work History
Billing Specialist
PT Dow Indonesia
Jakarta
04.2009 - 10.2023
- Processed customer invoices for Dow Indonesia sales orders and billing schedules.
- Verified shipment details, pricing, and tax data before invoice release.
- Reconciled billing records with SAP and finance ledgers for accuracy.
- Coordinated with sales, logistics, and credit teams on billing issues.
- Prepared billing documents for domestic and export customer accounts.
- Resolved invoice disputes and corrected billing errors with internal stakeholders.
- Reviewed payment terms, contract details, and customer account information.
- Answered customer inquiries regarding billing, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Resolved discrepancies between customers' remittances and invoices received.
- Maintained accurate records of collections, adjustments and denials in the system.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Facilitated discussions regarding payment arrangements with patients to ensure clarity. with patients.
- Worked with team members to identify and develop process improvements.
Education
Bachelor of Science - International Relations
Catholic Parahyangan University
Bandung, West Java 04.1996 - 10.2002
Skills
- Invoice processing
- SAP reconciliation
- Billing audit
- Tax verification
- Accounts receivable
- Claims processing
- Payment posting
- Revenue cycle
- Detail orientation
- Dispute management
- Customer billing
Timeline
Billing Specialist
PT Dow Indonesia
04.2009 - 10.2023
Bachelor of Science - International Relations
Catholic Parahyangan University
04.1996 - 10.2002