Icy Chen

• Coordinate with relevant departments to perform the internal banking optimization
• Provide guidance and coaching to subordinates or team member
• Supervised day-to-day operations to process online account opening applications and daily instruction form
• Handle and resolve daily enquirers and requests from different departments / branch colleagues via phone and email
• Provide support to management and daily administrative work of the department
• Participate in ad-hoc assignment as assigned

• Answered calls and responded to emails to internal colleague
• Processed a range of documentation and entered information into databases
• Handle Daily internet Banking operation tasks
• Review and process mobile account opening

(2017-2020) I-Banking Centre Department

• Answered calls and responded to emails to internal colleague
• Handling Security Device application, including Personal and Corporate Banking Customers
• Handle Daily internet Banking operation tasks

(2016-2017) Loan Processing Department

• Enter loan documents and reports for record
• Provide administrative support
• Perform the operations tasks of loans according to the Banks standards, procedures and guidelines