Ice Chan Suk Fan

Cargo Services was acquired by DP World and became DPW sole subsidiary in China.

• Oversee ocean freight procurement across Africa, Middle East, Europe and India Subcontinent.
• Coordinate and manage the preparation of weekly reports for the management team.
• Facilitated team meetings to discuss targets nd strategies, fostering collaborative work environment.
• Collaboration DP world APAC procurement, manage a team of 5 based in Guangzhou.
• Drive contract negotiations with multiple carriers; resolve pricing issues via cross-office coordination.
• Manage a bulk project from Tianjin to South Africa, engaging directly with bulk carriers and establishing strong relationships in the region.
• Fostering collaborative work environment.

Santova is a publicly listed company based in South Africa.

• Functioned as Global Ocean Procurement controller, securing sea freight via a China agent network to support South Africa, Europe and UK offices.
• Expanded LCL master-loader relationships to stabilize consolidation boxes.
• Managed 6 Trade Controllers and 2 Sales staff, reported to Executive Director (South Africa) and Hong Kong office head.
• Developed domestic China partnerships and overseas agents; designed workflows for buyer consolidation (notably for SA, Netherlands, UK).
• Planned regular visits to China agents and contractors, engaged VIP customers with high-volume potential (500-1,000 containers yearly).
• Estimated 17,500 - 20,000 Teus yearly export from China to South Africa , Netherland and UK.

• Developed strong relationships with key carriers resulting in improved communication, better pricing, and reliable delivery schedules.
• Negotiated and maintained Transpacific service contracts with carriers to obtain favorable terms and pricing.
• Coordinated with overseas office/agents on daily operations and pricing partnered with Shanghai and US procurement teams.
• Designed and standardized rate profiles; administered global operations for the group.
• Updated Transpacific Eastbound and EU trade marketing information; led SOP development for special projects.
• Estimated 30,000-35,000 teus yearly from China and Far East to USA.

• Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
• Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
• Developed comprehensive training programs for employees, fostering a culture of compliance throughout the organization.
• Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
• Developed and delivered training programs to inform new and current employees about compliance issues.
• Enhanced and maintained Freight Management system across group offices.
• Collaborated with programmer for implemented PO Management system (own by Scanwell), execute POM workflow to tailor made for customers fulfillment.

• Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Collaborated with other department managers on cross-functional on LCL project, fostering a cooperative atmosphere that drove overall organizational success.
• Re-engineered operations teams to support commerical team, enhanced LCL tariff rate, and monitored 20+ LCL direct trade lanes.
• Established SOPs for special projects; managed payments workflow and SOLAS VGM.
• Supported corporate HR system rollout and new trade lane development (example for developed direct LCL from China to West Africa.

• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Developed and implemented policies and procedures to improve customer service and satisfaction.
• Managed a performance lifting report for management.
• Average 80,000 Teus yearly export from China and Far East to USA

• Negotiated competitive rates with carriers, resulting in reduced shipping costs for the company.
• Reduced shipment errors by closely coordinating with warehouse teams and maintaining accurate inventory records.
• Streamlined freight operations by implementing efficient tracking and monitoring systems.
• Collaborated with sales teams to ensure timely order fulfillment, contributing to increased revenue growth.
• Managed a team of 10 staffs overseeing operations and customer service for both local and overseas commerical clients.
• AMS vendors procurement and administration cost for the company.
• Managed USA based operations; collaborated with IT team for system enhancements.
• Supported pricing analysis for Transpacific routes, coordinated subcontracted logistics's vendors.