Ian Man
Kowloon Tong,Hong Kong
Summary
Detail-oriented professional with proven expertise in hospital executive support, project coordination, and event management. Proficient in Microsoft Office, database administration, and with knowledge of clinical terminology. Recognized for exceptional time management, efficiency, and resilience under pressure.
Overview
7
7
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work history
Executive assistant I
Hospital Authority (Head Office)
Primary and Community Services Department
2023.08 - Current
- Provide comprehensive administrative and executive support to the daily operations of the Primary Health Care Team within the Primary and Community Services Department.
- Deliver executive support for committee and working group meetings, ensuring efficient scheduling, documentation, and follow-up.
- Liaised with departments to ensure seamless information flow across the organisation.
- Responded to public enquiries and addressed complaints regarding primary health care services to ensure customer satisfaction.
- Coordinated training programs, managing communication, on-site arrangements, and resource allocation to enhance participant engagement.
- Compiled and analysed statistical reports on primary health care services to support data-driven decision-making.
- Maintained an up-to-date database for easy retrieval of information.
- Manage and update the "Book FMC" section on the HAGo webpage, ensuring accurate and timely information dissemination.
- Oversaw procurement process efficiently reducing operational delays.
Executive assistant II
Hospital Authority (Hong Kong Children's Hospital)
Facility Management Department
2022.06 - 2023.08
- Provided administrative support, facilitating efficient daily departmental operations.
- Prepared reports and audits for senior management, enhancing decision-making during meetings and events.
- Handled complaints from staff and patients about facility issues, addressing their concerns to improve overall satisfaction.
- Managed preventive and corrective maintenance activities across the hospital, ensuring all systems operated effectively.
- Organised daily maintenance tasks within the hospital, ensuring timely completion and facility upkeep.
- Supervise facility related outsourced services in the hospital (e.g., building safety inspection)
- Arranged and executed departmental fire drills in the hospital, enhancing emergency preparedness and safety awareness.
- Compiled and analysed hospital energy statistical reports, monitoring consumption patterns to inform resource management.
- Procured resources for building projects and maintenance, including LED lights and diesel fuels.
Executive assistant III
Hospital Authority (Queen Elizabeth Hospital)
Medical Record Office
2018.10 - 2022.06
- Ensure all patient records are complete, accurate, and up-to-date for physicians' review prior to consultations.
- Prepared medical records for patients with scheduled appointments, ensuring timely access to relevant information for healthcare providers.
- Managed loan and return process of medical records, ensuring accurate tracking and documentation for compliance and efficient retrieval.
- Organised and filed loose documents, integrated returned data sheets from various medical departments to maintain orderly record-keeping.
Education
Master of Science - Operations Management
The Hong Kong Polytechnic University (PolyU)
Hong Kong, China 2020.09 - 2023.11
Bachelor of Arts - Health Science
Simon Fraser University
Vancouver, Canada 2013.09 - 2018.02
Ying Wa College
Cheung Sha Wan, Sham Shui Po 2007.09 - 2013.04
Skills
- Knowledge of Clinical Terminology
- Executive support
- Diary management
- Meeting support
- Project Management
- Microsoft Office
- Data entry proficiency
- Database management
- Confidentiality management
- Time efficiency
- Stress resilience
- Equipment Maintenance
Languages
Cantonese
Native
English
Upper intermediate
Mandarin
Intermediate
Japanese
Elementary
Certification
- Registered Six Sigma Green Belt
- Certificate of Achievement of Introductory ICD-10-AM, ACHI and ACS clinical coding
Timeline
Executive assistant I
Hospital Authority (Head Office)
2023.08 - Current
Executive assistant II
Hospital Authority (Hong Kong Children's Hospital)
2022.06 - 2023.08
Master of Science - Operations Management
The Hong Kong Polytechnic University (PolyU)
2020.09 - 2023.11
Executive assistant III
Hospital Authority (Queen Elizabeth Hospital)
2018.10 - 2022.06
Bachelor of Arts - Health Science
Simon Fraser University
2013.09 - 2018.02
Ying Wa College
2007.09 - 2013.04