Summary
Overview
Work History
Education
Projects
Certificationshonors
Timeline
Hi, I’m

HUSSEIN IBRAHIM

IT Support / Help Desk Technician
Kennedy Town
HUSSEIN  IBRAHIM

Summary

I have a strong background in cybersecurity, shaped by a passion that began at a young age. Starting at 10, I was captivated by hacking techniques and gradually developed skills in areas like key-loggers and command bypassing. This early interest led me to formalize my knowledge through a Bachelor of Science in Cybersecurity, where I graduated with Second Class Honors, First Division. While balancing full-time work and studies, I gained a solid foundation in cybersecurity principles, machine learning, and enterprise security management. I'm now eager to contribute to a team where I can continue to learn and make a real impact in protecting digital assets and systems.

Overview

2
Languages
8
years of professional experience

Work History

English World Education Limited

IT Manager
07.2024 - 08.2024

Job overview

  • Managed the company’s IT infrastructure, ensuring systems were efficient, secure, and supported daily operations.
  • Updated and maintained both the backend and frontend of the company website, enhancing functionality and user experience.
  • Implemented technical improvements and updates, contributing to a more streamlined and reliable online presence.
  • Provided IT support and troubleshooting for staff, assisting with technical issues and optimizing workflows.

Aziza Egyptian & Mediterranean Cuisine
Hong Kong

Restaurant Manager
03.2020 - 11.2023

Job overview

- Oversaw operations for Aziza Restaurant and its branches, managing a team of over 25 employees.

- Achieved a 25% increase in sales during Q1 2022 through strategic planning and marketing.

- Enhanced operational eciency by introducing new POS systems and sta scheduling software.

Aziza Egyptian & Mediterranean Cuisine
Hong Kong

Restaurant Assistant Manager
10.2019 - 03.2020

Job overview

- Assisted in managing daily operations, ensuring ecient service and high customer satisfaction.

- Coordinated sta training programs to enhance team performance and customer service skills.

- Implemented cost-control strategies that reduced food and beverage costs by 8%

Feather and Bone Limited
Hong Kong

Restaurant Supervisor
09.2018 - 09.2019

Job overview

- Promoted from server to supervisor due to demonstrated leadership and operational skills.

- Spearheaded cost-reduction strategies, leading to signicant savings.

- Led a high-performing sales team to consistently exceed targets.

- Improved operational eciency through systematic enhancements and sta training.

Feather and Bone Limited
Hong Kong

Restaurant Captain
10.2017 - 09.2018

Job overview

- Supervised daily operations, ensuring excellent customer service and sta performance.

- Assisted in training new sta members, fostering a team-oriented environment.

- Contributed to a positive dining experience, leading to increased customer loyalty.

Feather and Bone Limited
Hong Kong

Restaurant Server
10.2016 - 10.2017

Job overview

- Provided exceptional service in a fast-paced environment.

- Assisted with daily operations, including seating guests, taking orders, and handling payments.

- Developed strong customer relationships, contributing to repeat business.

Education

University of West London
United Kingdom

B.SC from Cyber Security
11.2023

University Overview

  • Second Class Honours (First Division)
  • [3.37/4] GPA

Hong Kong Institute of Technology
Hong Kong

Higher Diploma from Information Technology
09.2022

University Overview

This intensive program offered a robust foundation in information technology, with a focus on practical, hands-on learning. Coursework covered essential areas including software development, database management, network administration, and cybersecurity fundamentals.

Projects

Projects

Nero Chat Application and Reservation System, 09/22, 11/23, Developed an iOS application to enhance restaurant turnover and operational efficiency. Streamlined customer reservations and communication, improving overall productivity. Integrated advanced cybersecurity measures to ensure data protection and customer privacy. Implemented a user-friendly interface and robust backend using Swift UI and Firebase, leading to a 20% increase in user engagement.

Certificationshonors

Certificationshonors
  • Certified Ethical Hacker (CEH), Oracle, 2023
  • Foundations of Cybersecurity, Google
  • Play It Safe: Manage Security Risks, Google

Timeline

IT Manager
English World Education Limited
07.2024 - 08.2024
Restaurant Manager
Aziza Egyptian & Mediterranean Cuisine
03.2020 - 11.2023
Restaurant Assistant Manager
Aziza Egyptian & Mediterranean Cuisine
10.2019 - 03.2020
Restaurant Supervisor
Feather and Bone Limited
09.2018 - 09.2019
Restaurant Captain
Feather and Bone Limited
10.2017 - 09.2018
Restaurant Server
Feather and Bone Limited
10.2016 - 10.2017
University of West London
B.SC from Cyber Security
Hong Kong Institute of Technology
Higher Diploma from Information Technology
HUSSEIN IBRAHIMIT Support / Help Desk Technician