Hung Tung Tung Milky
Retail And SME Banker
Flat F, 29/F, Block 7, Mayfair Gardens, Tsing Yi
Summary
"Multi skilled account opening specialist experienced in both retail and SME banking segments. Adept at identifying cross-selling opportunities while ensuring full regulatory compliance."
Overview
7
7
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Assistant Personal Services Manager
Nanyang Commercial Bank Limited
11.2024 - Current
- Customer Onboarding and Documentation: Processed new account applications (savings, current, fixed deposits).
- Verified KYC documents to ensure regulatory compliance (AML guidelines).
- Cross-Selling Banking Products.
Senior Teller
OCBC Bank
08.2023 - 11.2024
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
Associate Portfolio
HSBC
08.2022 - 08.2023
- SME Client Onboarding & Documentation: Processed end-to-end account openings and verified business documents and KYC customer information.
- Conducted risk assessments for high-risk industries, and escalated PEP/EDD cases to compliance teams.
- Identify business opportunities, and promote other commercial banking products to maximize business growth.
Digital and Branch Services Manager
Hang Seng Bank
02.2021 - 08.2022
- Assistants assist the customer with e-banking registration and engage in e-service onboarding of new accounts.
Customer Service Supervisor
Hang Seng Bank
08.2018 - 02.2021
- Provided high-level customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions.
Education
BA (Hons) - Business Studies
The University of West London
06-2024
Higher Diploma - Airport Operations Management
Hong Kong Institute Of Vocational Education - Haking Wong
02-2017
Skills
Customer engagement
Effective relationship management
Dependable team member
Certification
IIQE 1,2,3
Timeline
Assistant Personal Services Manager
Nanyang Commercial Bank Limited
11.2024 - Current
Senior Teller
OCBC Bank
08.2023 - 11.2024
Associate Portfolio
HSBC
08.2022 - 08.2023
Digital and Branch Services Manager
Hang Seng Bank
02.2021 - 08.2022
Customer Service Supervisor
Hang Seng Bank
08.2018 - 02.2021
BA (Hons) - Business Studies
The University of West London
Higher Diploma - Airport Operations Management
Hong Kong Institute Of Vocational Education - Haking Wong
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