Hui Na Yang
Hong Kong
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front Office Agent position.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
4
4
Languages
Work History
Korean Teacher
Dong-A Korean Language School
01.2021 - Current
- Managed and taught Korean language to diverse age groups.
- Organized lessons and evaluated assignments.
- Developed and taught the curriculum to improve students' communication abilities.
- Focus on each student and maintain the flow of each group
- Helped students to pass the TOPIK (Test Of Proficiency In Korean) tests.
- Enhanced students'' oral communication skills through engaging conversational activities and immersive experiences.
- Developed comprehensive lesson plans tailored to individual learning needs, resulting in improved comprehension and retention of material.
- Promoted a positive classroom environment conducive to learning by emphasizing respect, curiosity, open-mindedness, creativity among peers.
- Provided personalized feedback on written assignments, allowing students to refine their writing skills and improve grammatical accuracy.
- Adapted teaching methods based on individual student needs, resulting in higher engagement rates and academic achievement levels.
- Developed course curriculum, lesson plans and supplemental materials to support student success.
Sales and Marketing Assistant
KOTRA (Korea Trade-Investment Promotion Agency)
01.2023 - 01.2024
- Provided support on exhibition events which take place at HKCEC and Asia-Expo including setup, on-site support, maintenance, quality secure.
- Product sourcing and connecting business through B2B services.
- Assisted digital marketing, event organization and management.
- Foreign market research for South Korea and Hong Kong
- Connected supplier with different businesses, importers, distributors, agencies, retailers.
- Assisted to host at least three exhibitions in each year
- Invited 100+ competitive companies in Hong Kong or global markets.
- Helped companies to meet with buyers and have success in businesses.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted call-in customers with questions and orders.
- Developed strong relationships with vendors and negotiated contracts, achieving cost savings on promotional materials purchases.
Sales Assistant and Translator
HKTDC Hong Kong Electronics Fair
01.2023 - 01.2024
- Assist by providing translation between buyers and investors.
- Attend meetings with potential clients for translation and presentation.
- Translated documents from Korean to English and Chinese.
- Helped the company to have exclusive sales right in Hong Kong market through this exhibition.
- Increased sales by building strong customer relationships and providing excellent service.
Sales Assistance and Translator
Hong Kong Cosmoprof Asia (Kotra)
01.2020 - 01.2024
- Engage with customers with well manners and provide translation where needed.
- Communicated effectively with customers to understand the needs and provide help.
- Introduced Korean cosmetics companies to Hong Kong customers, held many meetings with buyers.
- Enhanced company's global image by ensuring all communications were culturally and linguistically appropriate.
- Provided comprehensive language services to facilitate international business expansions.
- Maintained a clean, professional appearance of the exhibit space during events to uphold positive brand image.
Sales and Translator
Hong Kong Jewelry & Gem Fair (Jewelpark)
01.2020 - 01.2024
- Provide translation between Korean, Chinese, and English.
- Gave exceptional customer service with passion and dedication.
- Assist the sales representative.
- Assisted the company with the multicultural buyers to have successful businesses.
- Assisted in the sales and marketing to reach USD 50 million+ in each exhibition.
- Maintained a visually appealing and exhibition, contributing to a welcoming shopping environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Collaborated with management team to improve overall sales strategies.
- Resolved customer complaints with empathy and efficiency, ensuring their satisfaction and loyalty.
- Adapted quickly to new product lines and trends, keeping companies offerings fresh and appealing.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Art Curator
Affordable Art Fair 2021/2022
01.2021 - 01.2022
- International contemporary art fair held in different cities around the world.
- Attend meetings with potential clients for translation and presentation.
- Successfully held with 10+ artists to the fairs.
- Sold more than 5 artworks during and after the exhibition.
- Implemented innovative exhibition designs that maximized the use of available space without compromising visitor experience or artwork integrity.
- Enhanced visitor experience by curating engaging and thought-provoking exhibitions.
- Moved and handled various types of artwork with exceptional care.
- Developed comprehensive pre-show marketing plans to drive awareness about the company''s presence at upcoming events.
- Communicated with customers and handled payments.
- Provided exceptional customer service, addressing inquiries from visitors professionally and promptly.
Sales Manager and Art Curator
Gallery Jeeum
01.2020 - 01.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Efficiently and effectively collaborated with the team to organize meetings, exhibitions and art fairs.
- Gather information & arrange monthly exhibitions for the gallery.
- Collaborated effectively with the team to achieve the company goals.
- Plan and create design collaterals such as postcards and banners for exhibition launch.
- Through SNS management, the gallery name is known to many customers and more artists are known.
- Through event marketing, it created many opportunities to meet and communicate with artists and customers in person.
- Promoted events and exhibits via social media, email and other communication methods, boosting museum attendance by 80%.
- Organized and attended meetings to discuss project status and brief new projects.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Built relationships with customers to establish long-term business growth.
Education
High School Diploma -
Mountainview International Christian School
Indonesia 1 2012 - 1 2018
BSc (HONS) - School of Hotel And Tourism Management
The Hong Kong Polytechnic University
Hong Kong11-2022
Skills
Microsoft office
Adobe Photoshop
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Multitasking
Dependable and responsible
Calm under pressure
Excellent communication
Certification
HSK Level 6
Personal Information
Date of Birth: 02/06/99
Awards
- Journalism
- Musical and Drama Backstage Manager
- Yearbook Designer
Name
양희나, Hui Na Yang
Timeline
Sales and Marketing Assistant
KOTRA (Korea Trade-Investment Promotion Agency)
01.2023 - 01.2024
Sales Assistant and Translator
HKTDC Hong Kong Electronics Fair
01.2023 - 01.2024
Korean Teacher
Dong-A Korean Language School
01.2021 - Current
Art Curator
Affordable Art Fair 2021/2022
01.2021 - 01.2022
Sales Assistance and Translator
Hong Kong Cosmoprof Asia (Kotra)
01.2020 - 01.2024
Sales and Translator
Hong Kong Jewelry & Gem Fair (Jewelpark)
01.2020 - 01.2024
Sales Manager and Art Curator
Gallery Jeeum
01.2020 - 01.2021
High School Diploma -
Mountainview International Christian School
1 2012 - 1 2018
BSc (HONS) - School of Hotel And Tourism Management
The Hong Kong Polytechnic University