HUI KWAN YIU ALVIN
Hong Kong
Summary
Highly meticulous and results-driven professional with 4.5 years of specialized banking experience demonstrating strong capacity in quality assurance, compliance verification, and oversight of critical customer information services. Proven expertise in executing and cross-checking Customer Due Diligence (CDD) procedures and managing complex formal correspondence. Skilled in enforcing strict procedural compliance, maintaining data integrity, and ready to assist in the supervision of daily operations. Seeking to leverage strong organizational skills and superior written English proficiency to excel in the Supervisor/Checker role at Shanghai Commercial Bank.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Account Opening and Servicing Officer (Wealth Management Division)
The Bank of East Asia
10.2023 - Current
- Verification & Control: Served as a key quality control point by verifying and cross-checking documentation and system data integrity during the account opening and servicing processes.
- Correspondence Review: Drafted and reviewed formal written correspondence and emails, ensuring accuracy, compliance, and professional tone before release to customers.
- Compliance Enforcement: Directly involved in ensuring team adherence to Customer Due Diligence (CDD) protocols and regulatory requirements during all stages of customer interaction.
- Procedural Expertise: Maintained and enforced operational standards, ensuring all procedures adhered strictly to the latest operational manuals.
Hotel Server
Intercontinental Grand Stanford Hong Kong
01.2023 - 10.2023
- Handled high-level customer inquiries and complex complaint cases, demonstrating professional communication and resolution skills.
- Conducted daily operational checks (e.g., inventory and equipment checks), reinforcing a systematic approach to detail and accuracy required in a structured environment.
Account Servicing & Administration Officer (Wealth Management Division)
The Bank of East Asia
07.2020 - 01.2023
- Operational Diligence: Ensured the flawless execution of all maintenance and changes related to customer trading accounts by performing necessary internal checks before submission.
- Documentation Management: Maintained and controlled precise documentation records, ensuring all filing met required standards for potential regulatory review.
- Administrative Support: Provided essential, high-quality support to the team and supervisor by preparing accurate reports and managing complex administrative tasks efficiently.
Hotel Server
Intercontinental Grand Stanford Hong Kong
06.2018 - 03.2019
- Acted as a key communicator between various departments, demonstrating organizational and team coordination abilities.
Education
Master Degree - Administration
James Cook University Singapore
03.2020
BA (Hons) - Hospitality Management
The Hong Kong Polytechnic University
09.2018
Hospitality Higher Diploma - undefined
Lingnan Institute of Further Education
09.2016
Skills
- Quality Assurance & Checking Functions
- Proven ability to perform cross-checking and verification of sensitive documents and operational output (eg, account status, transaction records)
- Meticulous attention to detail required for data integrity maintenance and adherence to strict banking manuals
- Familiarity with workflows requiring acceptance tasks (eg, court orders, deceased accounts) and status verification in CRM systems
- Compliance & Regulatory Oversight
- Strong understanding of banking regulatory requirements, ensuring operations comply with both external regulations and internal guidelines
- Experience ensuring team adherence to Customer Due Diligence (CDD) and AML protocols
Timeline
Account Opening and Servicing Officer (Wealth Management Division)
The Bank of East Asia
10.2023 - Current
Hotel Server
Intercontinental Grand Stanford Hong Kong
01.2023 - 10.2023
Account Servicing & Administration Officer (Wealth Management Division)
The Bank of East Asia
07.2020 - 01.2023
Hotel Server
Intercontinental Grand Stanford Hong Kong
06.2018 - 03.2019
BA (Hons) - Hospitality Management
The Hong Kong Polytechnic University
Hospitality Higher Diploma - undefined
Lingnan Institute of Further Education
Master Degree - Administration
James Cook University Singapore