Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ho Cheung Huang

Technical Support Officer
Tai Po

Summary

A customer service executive with 6 years of experience in providing broadband and 5G services in Hong Kong. Proven ability to assist various high-prole clients, including government and enterprise customers, with problem inquiries and deliver timely support. Experienced in maintaining strong relationships and ensuring high standards of customer service. Possesses excellent communication skills and the ability to multitask and prioritize effectively.


Overview

7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Technical Support Officer

HTHK - Hutchison
07.2024 - 04.2025
  • Provide support to business customers with 5G broadband internet issues.
  • Provide expert troubleshooting support for VIP customers across all smart living products.
  • Deliver onsite support as well as phone and email assistance tailored to various situations.
  • Set up and configure network devices for optimal performance.

Customer Service Executive

HKT Teleservices
09.2018 - 07.2024
  • Assist in solving broadband, Now TV, and email settings issues.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed a high volume of inbound chats while maintaining a professional demeanor and ensuring timely resolution of issues.

Education

(HD) Software Engineering -

Hong Kong of Vocational Education
09.2016 - 06.2019

(FD) Information Technology - undefined

Hong Kong of Vocational Education
09.2015 - 06.2016

Skills

Troubleshooting

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Timeline

Technical Support Officer

HTHK - Hutchison
07.2024 - 04.2025

Customer Service Executive

HKT Teleservices
09.2018 - 07.2024

(HD) Software Engineering -

Hong Kong of Vocational Education
09.2016 - 06.2019

(FD) Information Technology - undefined

Hong Kong of Vocational Education
09.2015 - 06.2016
Ho Cheung HuangTechnical Support Officer