Excel
Ho Yin Chan
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Hong Kong SAR,
Summary
Dynamic and adaptable professional with a strong background in customer service at Shaanxi History Muesum. Proven ability to enhance customer retention through effective relationship building and problem-solving. Skilled in cash handling and optimizing user experience, ensuring a positive environment for all clients. Committed to delivering exceptional service and support.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Shop Assistant
泉記糧油食品
02.2023 - Current
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
Audience Researcher
陝西歷史博物館
06.2024 - 07.2024
- Enhanced customer retention rates by identifying areas for improvement in user experience based on audience feedback.
- Identified opportunities for content optimization by evaluating audience feedback and data analytics.
- Optimized customer acquisition strategies through detailed examination of prospect behavior patterns.
Shop Assistant
Jumpin Gym U.S.A. Ltd.
05.2021 - 09.2021
- Remained calm and composed in tense situations involving angry or upset customers.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Developed strong product knowledge to educate customers on features and benefits.
Education
Bachelor of Arts - Chinese Studies
The Chinese University of Hong Kong
Ma Liu Shui, Hong Kong 08.2023 - Current
Skills
Customer service
Supply maintenance
Cash handling
Relationship building
Team collaboration
Customer assistance
Adaptable and flexible
Decision-making
Problem-solving abilities
Multitasking
Software
Word
PowerPoint
Timeline
Audience Researcher
陝西歷史博物館
06.2024 - 07.2024
Bachelor of Arts - Chinese Studies
The Chinese University of Hong Kong
08.2023 - Current
Shop Assistant
泉記糧油食品
02.2023 - Current
Shop Assistant
Jumpin Gym U.S.A. Ltd.
05.2021 - 09.2021
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