Hon Wah Ko
Entrepreneur
Hong Kong
Summary
Astute Partner with strong skills in hiring and monitoring staff and building firm credibility. Mentors personnel and promptly resolves complaints. Liaises with stakeholders to prioritize projects and determine appropriate deadlines.
Overview
33
33
years of professional experience
Work History
Partner
Gearsley Motor Limited/ Project T Limited/ DFSK HK
2016.09 - Current
- Collaborated with colleagues and support staff to maximize team efficiency.
- Monitored partner performance and provided feedback on areas of improvement.
- Expanded the firm''s clientele through strategic networking and relationship building initiatives.
- Streamlined internal processes, fostering improved efficiency and productivity within the firm.
Workshop Manager
Ferrari Service Centre
2013.09 - 2016.08
- Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
- Maintained workshop activities in line with budget requirements.
- Purchased and oversaw inventory of supplies, tools and equipment.
- Managed and led a team of technicians for optimal productivity and job satisfaction.
- Implemented quality control measures that resulted in fewer product defects returned from customers.
Workshop Manager
Porsche Service Centre
2008.09 - 2013.08
- Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
- Maintained workshop activities in line with budget requirements.
- Purchased and oversaw inventory of supplies, tools and equipment.
- Managed and led a team of technicians for optimal productivity and job satisfaction.
- Identified areas in need of improvement and developed plans to correct problems.
Workshop Supervisor
Porsche Service Centre
1991.10 - 2008.08
- Supervising Technicians: coordinated the team of automotive technicians, ensuring they had the necessary tools, equipment, and resources to efficiently service and repair Porsche vehicles.
- Job Scheduling and Workflow Management: responsible for scheduling repair and maintenance jobs, allocating technicians to specific tasks, and managing the workflow to ensure timely completion of customer orders.
- Quality Assurance: monitored the quality of work performed by technicians, verifying that all repairs and maintenance procedures were carried out according to Porsche's strict quality standards.
- Customer Communication: served as a liaison between the workshop and customers, providing updates on the status of their vehicles, explaining any necessary repairs or maintenance actions, and addressing any customer concerns or complaints.
Education
High School Diploma -
Hong Kong Institute of Professional Education
Hong Kong 2001.04 -
Skills
Workshop Organization
Scheduling and Planning
Maintenance Management
Repairs knowledge
Timeline
Partner
Gearsley Motor Limited/ Project T Limited/ DFSK HK
2016.09 - Current
Workshop Manager
Ferrari Service Centre
2013.09 - 2016.08
Workshop Manager
Porsche Service Centre
2008.09 - 2013.08
High School Diploma -
Hong Kong Institute of Professional Education
2001.04 -
Workshop Supervisor
Porsche Service Centre
1991.10 - 2008.08
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