Hon Hei Edward Chan
Hong Kong
Summary
Experienced professional skilled in cultivating strong relationships, resolving complex issues, and fostering customer loyalty. Over 8 years of experience maintaining high levels of customer satisfaction and making significant contributions to company achievements.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Bank of China
08.2023 - 07.2025
- Assisted customers with account setup/closures (avg. 8 per day), loan applications, and new service sign-ups.
- Developed strong customer relationships through exceptional service; managed 20 active calls per week.
- Addressed banking inquiries and transactional needs.
Financial Planning Manager
Manulife
10.2022 - 07.2023
- Conducted 15+ in-depth client consultations monthly, and identified client insurance needs to provide customized solutions for life, health, property, and casualty coverage.
- Supported clients throughout the claims process to ensure timely resolutions.
Project Assistant Manager
Social Stand Limited
07.2021 - 07.2022
- Boosted brand awareness for 15+ enterprise clients (Incl. Starbucks, GAP, Disney, etc.) through strategic social media campaigns generating 2M+ impressions and engagement uplift
- Co-developed marketing strategies for 5+ annual corporate events., driving lead generation increase participant growth
Project Executive
Social Stand Limited
09.2016 - 06.2021
- Create, publish and distribute engaging social media content across major platforms. Monitor performance and trends to optimize content for maximum impact.
- Track, analyze and report on the performance of social media efforts through analytics tools. Translate insights into optimization recommendations to improve results.
Education
Bachelor of Business Management - Business
Sheffield Hallam University
09.2017
Higher Diploma - Advertising and Brand Management
Vocational Training Council
09.2016
Skills
- Strategic sales planning
- Knowledge of banking compliance
- Client relationship management
- Experienced in developing presentations and spreadsheets
LANGUAGES
Cantonese - Native
Mandarin - Native
English - Conversational
Interests
Rock Climbing
Cooking
Photography
Timeline
Customer Service Manager
Bank of China
08.2023 - 07.2025
Financial Planning Manager
Manulife
10.2022 - 07.2023
Project Assistant Manager
Social Stand Limited
07.2021 - 07.2022
Project Executive
Social Stand Limited
09.2016 - 06.2021
Bachelor of Business Management - Business
Sheffield Hallam University
Higher Diploma - Advertising and Brand Management
Vocational Training Council
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