Hon Hei Edward Chan
Hong Kong
Summary
Experienced professional skilled in cultivating strong relationships, resolving complex issues, and fostering customer loyalty. Over 8 years of experience maintaining high levels of customer satisfaction and making significant contributions to company achievements.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Bank of China
08.2023 - 07.2025
- Assisted customers with account setup/closures (avg. 8 per day), loan applications, and new service sign-ups.
- Developed strong customer relationships through exceptional service; managed 20 active calls per week.
- Addressed banking inquiries and transactional needs.
Financial Planning Manager
Manulife
10.2022 - 07.2023
- Conducted 15+ in-depth client consultations monthly, and identified client insurance needs to provide customized solutions for life, health, property, and casualty coverage.
- Supported clients throughout the claims process to ensure timely resolutions.
Project Assistant Manager
Social Stand Limited
07.2021 - 07.2022
- Boosted brand awareness for 15+ enterprise clients (Incl. Starbucks, GAP, Disney, etc.) through strategic social media campaigns generating 2M+ impressions and engagement uplift
- Co-developed marketing strategies for 5+ annual corporate events., driving lead generation increase participant growth
Project Executive
Social Stand Limited
09.2016 - 06.2021
- Create, publish and distribute engaging social media content across major platforms. Monitor performance and trends to optimize content for maximum impact.
- Track, analyze and report on the performance of social media efforts through analytics tools. Translate insights into optimization recommendations to improve results.
Education
Bachelor of Business Management - Business
Sheffield Hallam University
09.2017
Higher Diploma - Advertising and Brand Management
Vocational Training Council
09.2016
Skills
- Strategic sales planning
- Knowledge of banking compliance
- Client relationship management
- Experienced in developing presentations and spreadsheets
LANGUAGES
Cantonese - Native
Mandarin - Native
English - Conversational
Interests
Rock Climbing
Cooking
Photography
Timeline
Customer Service Manager
Bank of China
08.2023 - 07.2025
Financial Planning Manager
Manulife
10.2022 - 07.2023
Project Assistant Manager
Social Stand Limited
07.2021 - 07.2022
Project Executive
Social Stand Limited
09.2016 - 06.2021
Bachelor of Business Management - Business
Sheffield Hallam University
Higher Diploma - Advertising and Brand Management
Vocational Training Council
Similar Profiles
Silan(Christina ChenSilan(Christina Chen
Bank Intern at Bank of ChinaBank Intern at Bank of China
Xijia LIXijia LI
Relationship Manager (functionally acting as team leader) at BANK OF CHINARelationship Manager (functionally acting as team leader) at BANK OF CHINA
LANFEI LILANFEI LI
Coverage Analyst, Relationship Manager at Bank of ChinaCoverage Analyst, Relationship Manager at Bank of China
Marc YanMarc Yan
Sales Manager at AUB LtdSales Manager at AUB Ltd
SIU FONG CHOWSIU FONG CHOW
Sales Manager at GREAT PROGRESS HONG KONG (HOLDINGS) LIMITEDSales Manager at GREAT PROGRESS HONG KONG (HOLDINGS) LIMITED