Hongyuan Li

-Customer Communication and Relationship Maintenance: Communicated with international clients via email and phone, responded to product inquiries, maintained customer

relationships, and enhanced customer satisfaction.
-Order Processing and Follow-up: Assisted in processing foreign trade orders, including preparing quotations, drafting contracts, placing orders, and tracking shipments to ensure timely order completion.
-Market Research and Analysis: Collected and analyzed industry trends and competitor information in target markets to support sales strategies.
-Document Preparation and Management: Prepared commercial invoices, packing lists, and customs declaration documents, ensuring accuracy and completeness.

-Assisted team members in daily tasks, effectively alleviating workload pressure and enabling a sharper focus on high-priority projects.

-Streamlined organizational processes by sorting and managing files, spreadsheets, and reports for efficient data retrieval.

-Enhanced technical skills through hands-on experience with various software programs, improving proficiency and expanding expertise.

-Delivered exceptional customer service by swiftly addressing inquiries, ensuring consistent client satisfaction and fostering strong relationships.