HON FAI NG
Senior Officer
Tsing NT
Summary
Dynamic professional with extensive experience in MPF administration at Principal Trust Company (Asia) Limited. Proven expertise in data reconciliation and regulatory compliance, coupled with strong customer service skills. Successfully managed contributions and claims processing, enhancing client satisfaction and operational efficiency. Proficient in Microsoft Excel and committed to delivering exceptional results.
Overview
28
28
years of professional experience
Work History
Senior Officer
Principal Trust Company (Asia) Limited
07.2016 - Current
- Handling Contribution ( including Checking , Processing and follow up with client )
- Answered and processed customer inquiries
- Process claims for retirement, early withdrawal (e.g., permanent departure from HK), or death benefits.
- Update personal details
- Data Checking
Administrator II
Bestserve Financial Limited
09.2010 - 07.2016
- Review and input member enrollment forms submitted by employers.
- Input and update agent details into internal MPF administration systems.
- Maintained personnel records and updated internal databases to support document management.
- handling Contribution settlement and follow up.
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Administrator I
AXA China Region Insurance Company Limited
06.2006 - 09.2010
- Handling SEP & PA account set up and settlement
- Handling SEP and ER case Contribution settlement
- Update personal details
Administrator
MLC (Hong Kong) Limited
05.2001 - 05.2006
- Member Account Maintenance
- Hotline & Email Support
- MPF Document Scanning and Record Management
- Handling Transfers In and Out transfer
Customer Service Representative
CSL Limited
01.1998 - 03.2001
- Data input and provided administrative support to sales and customer service teams
- Supported hotline operations by handling Sale team inquiries and complaints
Education
No Degree - Office Practice / Certificate
Hong Kong Baptist U School of Cont Edu
Hong Kong 04.2001 -
Skills
- MPF Scheme Knowledge
Timeline
Senior Officer
Principal Trust Company (Asia) Limited
07.2016 - Current
Administrator II
Bestserve Financial Limited
09.2010 - 07.2016
Administrator I
AXA China Region Insurance Company Limited
06.2006 - 09.2010
Administrator
MLC (Hong Kong) Limited
05.2001 - 05.2006
No Degree - Office Practice / Certificate
Hong Kong Baptist U School of Cont Edu
04.2001 -
Customer Service Representative
CSL Limited
01.1998 - 03.2001