Summary
Overview
Work History
Education
Timeline
GeneralManager

Hoi Ying Wong

Guest Relations
Toronto,Canada

Summary

Professional Guest Relations with 3 years of extensive experience in the hospitality and tourism industry. A responsible team worker who is able to work independently as well. An efficient computer user specifically in email, Microsoft Office and G Suite. Proven ability to improve sales and customer satisfaction through leadership and customer engagement.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
5
5
Languages

Work History

Restaurant Supervisor

Galaxy Restaurant Ltd.
Hong Kong
04.2020 - 11.2021
  • Screening, interviewing, hiring, and training restaurant staff.
  • Managing restaurant staff's work schedules.
  • Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
  • Checking in on dining customers to enquire about food quality and service.
  • Monitoring the restaurant’s cash flow and settling outstanding bills.
  • Collecting customer reviewa to develop and implement ways to improve customer service.
  • Resolving customer complaints in a professional manner.

Guest Relations Coordinator

Club Med
Hokkaido, Japan
11.2019 - 03.2020
  • Co-ordinate arrivals and departures.
  • Promote the products of resort.
  • Communicate with all the services in resort.
  • Organize personalized experience.
  • Resolving customer complaints in a professional manner.
  • Provide excellent and unique guest experience.

Lounge Attendant

Qantas Hong Kong Lounge
Hong Kong
06.2019 - 11.2019
  • Greet customers and present beverage menus.
  • Take orders from serving staff or directly from customers menus.
  • Prepare and serve alcoholic and non-alcoholic drinks in accordance with standard recipes.
  • Assess customers’ needs and preferences and make recommendations.
  • Monitor inventory.

Bartender

Club Med
Hokkiado, Japan
01.2019 - 04.2019
  • Prepare alcohol or non-alcohol beverages for bar and restaurant patrons.
  • Interact with customers, take orders and serve snacks and drinks
    Assess customers’ needs and preferences and make recommendations.
  • Mix ingredients to prepare cocktails.
  • Upsell drink and snack items to customers.
  • Restock and replenish bar inventory and supplies.
  • Check customers’ identification and confirm it meets legal drinking age.

Receptionist

Club Med
Hokkaido, Janpan
12.2018 - 01.2019
  • Co-ordinate arrivals and departures.
  • Prepare bills, handle and process checkouts, take payments.
  • Communicate with housekeeping and maintenance department.
  • Answer queries of guests about various information and services of resort.
  • Deal with complaints and enquiries
  • Answered large volume of incoming calls daily to resolve customer issues.

Park Operations Host

Hong Kong Disneyland
Hong Kong
07.2018 - 12.2018
  • Greet guests and maintain guest relations.
  • Create happiness (Magical Moment).
  • Provide park information and service information to guests.
  • Manage guest flow during parade, stage shows and events.
  • Guest flow office work.
  • Merchandise duties.

Education

Bachelor of Business - Hospitality Administration And Management

National Chi Nan University
Taiwan
09.2014 - 06.2018

Timeline

Restaurant Supervisor

Galaxy Restaurant Ltd.
04.2020 - 11.2021

Guest Relations Coordinator

Club Med
11.2019 - 03.2020

Lounge Attendant

Qantas Hong Kong Lounge
06.2019 - 11.2019

Bartender

Club Med
01.2019 - 04.2019

Receptionist

Club Med
12.2018 - 01.2019

Park Operations Host

Hong Kong Disneyland
07.2018 - 12.2018

Bachelor of Business - Hospitality Administration And Management

National Chi Nan University
09.2014 - 06.2018

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