Hi, I’m
Hoi Yan Chong
Flight Attendance
Tsing Yi
Summary
Dynamic professional with extensive experience in leadership and team management, adept at strategic planning, project coordination, and innovative problem-solving. Strong commitment to fostering collaboration and driving results, complemented by a proven track record of adapting to evolving business needs. Recognized for exceptional social skills and communication abilities, with a solid background in customer service that emphasizes adherence to health and safety guidelines. Passionate about supporting team members and proactively addressing challenges to enhance overall performance and service quality.
Overview
2
years of professional experience
3
Languages
Work History
Cathay Pacific Airways Limited
Flight Attendant
03.2023 - Current
Job overview
- Attend to customers' needs in a caring and professional manner
- Carry out safety, first aid, and security procedures to the highest standard
- Be an excellent team player in a culturally diverse environment and contribute to a collaborative and supportive environment
- Delivered exceptional in-flight service, ensuring passenger comfort and satisfaction through attentive care and efficient problem-solving.
- Collaborated with crew members to manage cabin operations, resulting in smooth service flow and timely responses to passenger needs.
- Engaged with diverse passengers to provide personalized service, enhancing the overall travel experience and building passenger loyalty.
- Engaged with diverse passengers to provide personalized service, enhancing the overall travel experience and building passenger loyalty.
Kurama & Chakra
Event & Digital Marketing Assistant
09.2021 - 02.2023
Job overview
- Assist Instagram Operation
- Assist Instagram Operations for parties and events
- Online and offline promotion for Venue Rental
- Assist Instagram Operationses for parties and events
- Developed and executed digital marketing campaigns that enhanced brand visibility and engagement across multiple platforms.
- Coordinated logistics for events, ensuring seamless execution and adherence to timelines, resulting in successful attendee experiences.
- Managed social media accounts, creating engaging content that increased follower interaction and brand awareness significantly.
Megastrength Security Services
Part-Time Concierge
01.2022 - 09.2022
Job overview
- Ensure customer satisfaction
- Maintain a good relationship with customers
- Provide the best service and related information to customers
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring a welcoming environment.
- Coordinated with security personnel to maintain safety protocols, enhancing overall guest satisfaction and security.
- Assisted in managing front desk operations, effectively handling guest check-ins and check-outs to streamline processes.
- Monitored and reported maintenance issues to ensure facility upkeep and a pleasant guest experience.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
HK01 Company Limited
Part-Time Customer Service Officer
02.2019 - 09.2021
Job overview
- Provide technical training to restaurants
- Provide the best customer service and promotion update
- Experienced in e-platform
- Delivered exceptional customer service by resolving inquiries and complaints, enhancing overall customer satisfaction and loyalty.
- Managed daily operations by efficiently processing customer transactions, ensuring prompt and accurate service delivery.
- Trained new staff on customer service protocols and systems, improving team efficiency and service quality.
- Collaborated with team members to streamline processes, resulting in quicker response times for customer issues.
- Processed customer feedback and reported trends, supporting the development of targeted solutions for service enhancement.
Mega Solutions Corporation Services Limited
Audit Assistant
06.2018 - 09.2018
Job overview
- Maintaining Office Records
- Administration of product orders
- Support administration work
- Assisted in the preparation and execution of audit plans, ensuring compliance with regulatory standards and internal policies.
- Conducted detailed financial analysis to identify discrepancies, leading to improved accuracy in financial reporting.
- Collaborated with cross-functional teams to streamline auditing processes, enhancing operational efficiency and reducing turnaround times.
- Assessed financial statements and records.
Education
The Hang Seng University of Hong KongShatin, Hong Kong
BBA(Hons) from Corporate Governance and Compliance
01.2022
University Overview
- Degree Awarded with Second-up Honors
Hong Kong Community CollegeTai Kok Tsui, Hong Kong
Associate Degree Scheme from Business-NS
01.2020
Heung To Middle SchoolKowloon Tong
HKDSE
01.2018
Skills
Experienced in Word, Excel, and PowerPoint
ACTIVITY
External Vice President of the Drama Society, The Hang Seng University of Hong Kong
Timeline
Flight Attendant
Cathay Pacific Airways Limited
03.2023 - Current
Part-Time Concierge
Megastrength Security Services
01.2022 - 09.2022
Event & Digital Marketing Assistant
Kurama & Chakra
09.2021 - 02.2023
Part-Time Customer Service Officer
HK01 Company Limited
02.2019 - 09.2021
Audit Assistant
Mega Solutions Corporation Services Limited
06.2018 - 09.2018
The Hang Seng University of Hong Kong
BBA(Hons) from Corporate Governance and Compliance
Hong Kong Community College
Associate Degree Scheme from Business-NS
Heung To Middle School
HKDSE