Hoi Luen, Helen LO
Yuen Long
Summary
Experienced management professional in the aviation sector with over ten years in roles encompassing Policy Planning, Operations, and Safety & Quality Assurance. Successfully collaborated with diverse organizations, enhancing adaptability to various corporate environments. Expertise in operational management complemented by strong team leadership and people management capabilities. Dedicated to tackling challenges and expanding professional knowledge in aviation management.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Manager, Airfield
Airport Authority Hong Kong
01.2025 - 05.2025
- Oversee daily airside operations at HKIA, focusing on airfield and apron efficiency and safety.
- Investigate airside accidents and incidents, facilitating procedure reviews and development.
- Monitor airside safety data, implementing control measures for discipline and safety promotion.
- Coordinate year-round Runway and Apron Safety Programme, including AOSC, ROSC, RST meetings, and HKIA Safety Campaign.
Manager, Standards & Service Delivery
Airport Authority Hong Kong
04.2022 - 12.2024
- Serve as liaison between Airport Authority and Government Departments to ensure HKIA Aerodrome licence compliance.
- Manage internal service performance to consistently meet established standards.
- Develop and enforce training and certification policy for Airfield operations in accordance with AA Bylaw.
- Lead operations of Airfield Operations Certification Office, overseeing workforce exceeding 70,000 employees.
- Lead operations of Airside Vehicle Licensing Office, establishing vehicle roadworthiness policies for over 11,000 airside vehicles.
- Implemented new certification policy and training regime for Labour Importation Scheme in 2023.
Assistant Manager, Standards & Service Delivery
Airport Authority Hong Kong
05.2017 - 03.2022
- Ensure compliance with CAD Aerodrome Licensing requirements and ICAO Standards at HKIA.
- Coordinate with internal stakeholders to prepare for CAD audits, fulfilling all licensing obligations.
- Manage Aerodrome Licensing documentation, including manuals, publications, and Technical Library resources.
- Plan and execute full-scale Aircraft Crash & Rescue Exercises involving over 20 government departments and 1,000 participants.
- Conduct investigations into ground incidents, compiling reports and enforcing corrective actions.
- Contribute to North Runway commissioning project concerning licensing requirements (2021-2022).
- Develop Virtual Reality training facilities to enhance training effectiveness (2017-2019).
Service Performance & Standards Manager
SATS HK Limited
06.2016 - 05.2017
- Develop and maintain Company Quality Assurance System, including audit plans and complaint handling.
- Conduct audits and inspections to ensure compliance with operational standards across all airlines.
- Ensure services adhered to best practices, achieving SLA targets and customer satisfaction.
- Apply and maintain international validations such as ISAGO and IATA CEIV Pharma.
- Review and enhance Company safety policy and Safety Management System continuously.
- Lead Safety Team in establishing comprehensive safety systems, including training and hazard identification.
- Monitor safety performance through accident investigations and analysis of safety statistics.
- Recommend follow-up actions and preventive plans based on trend projections from safety data.
Service Delivery Manager (Ramp Services)
SATS HK Limited
02.2015 - 05.2015
- Ensure quality assurance for external and internal customers.
- Manage airline accounts (e.g. SQ) to optimise service delivery and customer satisfaction.
Executive, Ramp Services (Admin & Planning)
SATS HK Limited
10.2011 - 01.2015
- Resource planning, encompassing personnel qualifications and GSE management.
Management Trainee
SATS HK Limited
07.2010 - 09.2011
Education
MsC - Industrial Engineering & Logistics Management
The University of Hong Kong
09.2018 - 08.2020
Diploma - Occupational Health & Safety
The Open University of Hong Kong
09.2015 - 08.2016
BBA (Hon) - International Shipping & Transport Logistics
The Hong Kong Polytechnic University
09.2006 - 08.2010
Skills
- MS Office
- Digital Drawing (eg Procreate)
Websites
Certification
- ICAO, Trainer Plus Training Instructor Courses, Safety Management Training
- ACI, Accident and Incident Investigation
- IATA, Airport Certification & Infrastructure Standards, Audit, Quality & Risk Management for Temperature Controlled Cargo, Introduction to Safety Management System, Dangerous Goods Regulations (DGR) Initial Category 6
- Aviation Quality Services, Aviation lead auditor
Custom
2-Month Notice
Languages
English
Fluent
Chinese (Mandarin)
Fluent
Chinese (Cantonese)
Native
Accomplishments
- Special Mentions on Outstanding Employee Award 2024
- Outstanding Team Award 2024 - Construction & Commissioning of 3RS Centre Runway
- Outstanding Team Award 2022 - Commissioning of the New North Runway & Taxiway
Timeline
Manager, Airfield
Airport Authority Hong Kong
01.2025 - 05.2025
Manager, Standards & Service Delivery
Airport Authority Hong Kong
04.2022 - 12.2024
MsC - Industrial Engineering & Logistics Management
The University of Hong Kong
09.2018 - 08.2020
Assistant Manager, Standards & Service Delivery
Airport Authority Hong Kong
05.2017 - 03.2022
Service Performance & Standards Manager
SATS HK Limited
06.2016 - 05.2017
Diploma - Occupational Health & Safety
The Open University of Hong Kong
09.2015 - 08.2016
Service Delivery Manager (Ramp Services)
SATS HK Limited
02.2015 - 05.2015
Executive, Ramp Services (Admin & Planning)
SATS HK Limited
10.2011 - 01.2015
Management Trainee
SATS HK Limited
07.2010 - 09.2011
BBA (Hon) - International Shipping & Transport Logistics
The Hong Kong Polytechnic University
09.2006 - 08.2010
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