Hoi Lam Tiffany Kao
Fortress Hill
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
7
7
years of professional experience
Work History
Securities Trade Support Specialist
UBS AG, Investment Bank
09.2023 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to client advisor's inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport.
Management Trainee
Safari Asia
10.2022 - Current
- Managed administrative tasks for firm partners and associates.
- Maintained regular contact with clients to inform themabout transactions and performance.
- Assisted with account reviews and preparation for account reviews.
- Maintained and managed customer files and databases.
Part Time English Teacher
Story Clan Education Group Limited
05.2022 - Current
- Prepared and implemented lesson plans covering required course topics.
- Administered assessments and standardized tests to evaluate student progress.
- Explored and implemented innovative use of technology in language education.
Marketing Officer
U&I Global
04.2021 - 08.2021
- Prepared two marketing reports weekly, by collecting and summarizing sales data
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Focused on APAC (Hong Kong, Korea, Taiwan and China)
- Launched marketing activities every month.
Marketing Assistant
YJ Property Advisory
01.2021 - 03.2021
- Created unique and engaging content for range of social media platforms including FaceBook, Instagram, Wechat article, Xiaohongshu and TikTok.
- Collaborated with team members to help expand marketing channels.
- Tracked and analyzed web analytics to recommend proactive adjustments to strategies.
Secretary Assistant
Henyep Securities Limited
11.2018 - 02.2019
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Received and routed business correspondence to correct departments and staff members.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
English Tutor
Dr I-Kids Education Centre
11.2017 - 02.2018
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
Education
Master of Global Management -
The University of Hong Kong
Hong Kong10.2021
Bachelor of Communications - Public Relations And Media
The University of Queensland
Brisbane, Australia07.2020
Winter Exchange Program - Korean Studies
Yonsei University
Seoul, South Korea02.2020
Skills
- Interpersonal skills
- Management skills
- Photography and Branding
- Social Media Marketing
- Marketing campaign management
- MS Office
Language abilities
Cantonese (Native), English (Fluent), Mandarin (Fluent), Korean (Advanced)
Timeline
Securities Trade Support Specialist
UBS AG, Investment Bank
09.2023 - Current
Management Trainee
Safari Asia
10.2022 - Current
Part Time English Teacher
Story Clan Education Group Limited
05.2022 - Current
Marketing Officer
U&I Global
04.2021 - 08.2021
Marketing Assistant
YJ Property Advisory
01.2021 - 03.2021
Secretary Assistant
Henyep Securities Limited
11.2018 - 02.2019
English Tutor
Dr I-Kids Education Centre
11.2017 - 02.2018
Master of Global Management -
The University of Hong Kong
Bachelor of Communications - Public Relations And Media
The University of Queensland
Winter Exchange Program - Korean Studies
Yonsei University
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