Auction Services Specialist/ Accounting
John Bull Stamp Auctions Limited
06.2022 - 02.2025
- Handle general office duties, including filing, data entry, and maintaining office supplies.
- Assist in scheduling meetings with customers, managing calendars, and preparing meeting materials.
- Support the staffs with administrative and financial tasks, such as expense tracking and payroll preparation.
- Answer phone calls, handle correspondence, and greet visitors in a professional manner.
- Organize and maintain both physical and digital records and documents.
- Assist the management team with ad hoc projects and other administrative tasks as required.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Built relationships with customers to encourage repeat consign, auction and bidding.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained knowledge of auction policies and procedures, ensuring compliance in ever transactions.
- Helped customers complete bidding on online bidding system or phone bidding.
- Answered questions about bidding policies and addressed customer concerns by email or phone.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple currency payment methods securely, minimizing discrepancies and potential losses.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
