Ho Chung Fong
Dental
Hong Kong
Summary
Outgoing Clinic Manager with over 12 years of experience working with medical personnel. Exceptional skill in team work creates productive workflows and inspires quality patient care. Emphasizes building relationships and strong training methods.
Overview
13
13
years of professional experience
15
15
years of post-secondary education
Work History
Clinic Manager
Keenlink Dental Clinic Limited
Hong Kong
08.2011 - Current
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Partnered with medical insurance providers to ensure accurate billing, reducing claim denials and enhancing the clinic''s revenue stream.
- Facilitated interdisciplinary collaboration among various departments within the clinic, promoting a cohesive approach to patient care management plans.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Enhanced team performance by providing regular training and professional development opportunities.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Doctor Of Philosophy - Psychobiology
05.2012 - 08.2018
Master Of Philosophy - Dental Laboratory Technology
09.1994 - 12.1999
Dip. Dental Technology - Dental Laboratory Technology
09.1979 - 07.1981
- Continuing education in Subject
Bachelor Of Business Administration - Human Resources Management
09.1989 - 10.1991
Timeline
Honolulu University - Doctor Of Philosophy, Psychobiology
05.2012 - 08.2018
Clinic Manager - Keenlink Dental Clinic Limited
08.2011 - Current
The University of Hong Kong - Master Of Philosophy, Dental Laboratory Technology
09.1994 - 12.1999
University of East Asia Macau - Bachelor Of Business Administration, Human Resources Management
09.1989 - 10.1991
The Hong Kong Polytechnic University - Dip. Dental Technology , Dental Laboratory Technology
09.1979 - 07.1981