Hiu Wa Chen
Tst
Overview
13
13
years of professional experience
2
2
Languages
Work History
Assistant Manager
Gaia Group
01.2025 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Supervisor
Bean Group
01.2024 - 03.2024
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Supervisor
燒肉like
01.2023 - 04.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced customer satisfaction by promptly responding to inquiries.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Restaurant Waiter
Pho
01.2015 - 01.2016
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Chinese Banquet Kitchen Helper
Sky Cuisine
01.2012 - 01.2014
- Completed dishwashing duties promptly to ensure availability of clean equipment for continued meal preparation.
- Chopped vegetables, sliced meats, and prepared garnishes to streamline the cooking process for chefs.
- Operated kitchen equipment safely while following standard operating procedures to prevent accidents or damage.
- Assisted kitchen staff with multiple tasks, ensuring smooth daily operations.
Education
No Degree -
Rhenish Church Pang Hok Ko Memorial College
Timeline
Assistant Manager
Gaia Group
01.2025 - 02.2025
Supervisor
Bean Group
01.2024 - 03.2024
Supervisor
燒肉like
01.2023 - 04.2023
Restaurant Waiter
Pho
01.2015 - 01.2016
Chinese Banquet Kitchen Helper
Sky Cuisine
01.2012 - 01.2014
No Degree -
Rhenish Church Pang Hok Ko Memorial College