Summary
Overview
Work History
Education
Skills
Additional Information
Software
Interests
Timeline
Hi, I’m

Hiu Pui Eva Lo

Airport Security Guard/ Merchant
Hong Kong ,China
Hiu Pui Eva Lo

Summary

Adept at problem-solving and boasting excellent communication skills, I enhanced customer satisfaction and retention by 30% at Abercrombie & Fitch. My experience spans from ensuring airport security with JSL Limited and ISS facility services to streamlining insurance processes at Bank of China, demonstrating a blend of teamwork, collaboration, and computer proficiency.

Overview

2025
years of professional experience
3
Languages

Work History

ISS Facility Services

機場三跑 Third Runway Concourse Helper

Job overview

  • Followed supervisor instructions to complete tasks on time.
  • Performed manual labor and random jobs to help teams accomplish goals.
  • Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
  • Prepared work areas for construction activities, removing debris or obstructions that could hinder progress.
  • Maintained tools and equipment in good working condition.
  • Followed instructions from construction project managers and supervisors.
  • Cleared work sites of hazardous items.
  • Maintained knowledge of safety practices for removing hazards from working sites.

JSL Limited

機場旅遊服務大使Airport Security Officer
12.2024 - 12.2024

Job overview

  • Detected potential risks by performing meticulous document checks, verifying passenger credentials and travel documents for authenticity.
  • Provided exceptional customer service to passengers, addressing their concerns while maintaining a professional demeanor during security procedures.
  • Elevated situational awareness through diligent surveillance of CCTV cameras, proactively identifying unusual activities or behaviors indicative of potential threats.
  • Supported ongoing risk assessments by providing detailed reports on observed incidents or concerning trends within the airport environment.
  • Promoted an inclusive and welcoming airport environment by addressing the needs of diverse passengers, including those with disabilities or special requirements.
  • Identified suspicious behavior through keen observation skills, enabling prompt intervention in potentially dangerous situations.
  • Reduced potential threats by promptly responding to and resolving security incidents and emergencies.
  • Mitigated potential disruptions to airport operations by skillfully deescalating tense situations involving agitated or uncooperative individuals.
  • Improved overall airport safety by participating in regular training exercises to stay current on emerging threats and security best practices.
  • Collaborated effectively with airline staff members to facilitate a seamless passenger experience while prioritizing security measures.
  • Enhanced airport security by conducting thorough screenings and inspections of passengers, luggage, and cargo.
  • Collaborated with law enforcement agencies on investigations, ensuring smooth coordination and efficient information sharing.
  • Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
  • Enhanced overall security posture by actively participating in continuous professional development opportunities, staying abreast of emerging trends and innovations in the field.
  • Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Responded effectively to security incidents and provided guidance regarding security procedures.
  • Developed and maintained positive rapport with passengers and other airport personnel.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Engaged in casual conversations with individuals to assess and analyze behaviors.
  • Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
  • Safeguarded transportation operations at commercial airports and railway stations.
  • Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
  • Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
  • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
  • Managed team of trained security professionals engaged in anti-terrorism activities.
  • Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.

Bank of China

Insurance Specialist
09.2013 - 12.2023

Job overview

  • Followed up on denials, late payments, extensions and other special circumstances.
  • Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
  • Proactively addressed potential risks by conducting thorough reviews of clients'' policies for coverage gaps.
  • Improved operational efficiency by developing procedures for processing claims, payments, and endorsements.
  • Maintained high standards of customer service by building relationships with clients.
  • Researched and resolved routine and complex issues.
  • Communicated effectively with members of operations, finance, and clinical departments.
  • Provided exceptional service to clients by guiding them through the claims process stepbystep.
  • Processed eligibility and benefits verification and authorization requests.
  • Streamlined policy management by regularly updating client information and tracking policy changes.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Supported underwriting department by meticulously reviewing applications for accuracy and risk assessment.
  • Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Increased sales revenue with persuasive presentations of insurance products tailored to clients'' needs.
  • Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
  • Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
  • Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Analyzed customer needs to provide customized insurance solutions.
  • Collected premiums on or before effective date of coverage.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Researched and identified potential new markets.
  • Monitored customer feedback and identified areas of improvement.
  • Conducted annual reviews of existing policies to update information.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Educated clients on insurance policies and procedures.
  • Negotiated contracts and terms of sale with potential customers.
  • Met with customers to provide information about available products and policies.
  • Conducted research and identified market trends to develop better strategies for sales.
  • Identified and solicited sales prospects in agency databases.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Finalized sales and collected necessary deposits.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Calculated premiums and established payment methods for sales.
  • Developed and implemented promotional strategies to increase customer base.
  • Designed presentations and marketing materials to promote insurance products.

Hospital Authority / Clinical Psychology Ward

Peer Mentor
12.2016 - 12.2016

Job overview

  • Served as a role model for fellow students, demonstrating effective communication and problem-solving skills.
  • Provided guidance to peers on academic and personal matters, promoting overall wellbeing.
  • Collaborated with faculty and staff to identify areas where peer mentors could provide additional support.
  • Facilitated peer-to-peer conversations to support open communication among mentees.
  • Created individualized mentoring plans for mentees, promoting personal growth and development.
  • Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
  • Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
  • Supported student success by reviewing assignments, offering feedback, and assisting in goal setting.
  • Assisted mentee in getting acclimated to new position or responsibilities with consistent coaching and assisting with task prioritization.
  • Shared resources, opportunities, and activities to support mentee's learning and development.
  • Led group sessions for mentees focused on various topics such as time management, study skills, and stress reduction techniques.
  • Assisted in the development of workshops and seminars related to academic success, personal growth, and career readiness.
  • Assisted in the creation of individualized learning plans for each mentee, addressing their specific needs and goals.
  • Counseled Number students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
  • Encouraged mentees to develop strong decision-making and problem-solving skills.
  • Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
  • Developed mentees' life skills such as time management and communication.
  • Fostered culture of mutual respect and empathy, addressing and mediating conflicts among group members.
  • Enhanced peer understanding by providing one-on-one mentoring and support.
  • Enhanced communication skills of mentees, offering workshops on public speaking and interpersonal communication.
  • Promoted mental health awareness, coordinating workshops and guest speaker sessions.

Abercrombie & Fitch

Stylist Sales Associate
01.2010 - 12.2015

Job overview

  • Improved customer satisfaction by quickly identifying and meeting their styling needs.
  • Maintained Number% client retention rate, ranking among top performers in region.
  • Stayed current on the latest fashion trends, allowing for accurate trend forecasting and relevant styling suggestions.
  • Tailored outfit combinations for clients, leading to increased sales and customer loyalty.
  • Collaborated with team members to create visually appealing merchandise displays, resulting in increased store traffic and sales.
  • Cultivated loyal client base by offering exclusive previews and promotions, enhancing customer engagement.
  • Educated customers on value and quality of products, leading to higher satisfaction and trust.
  • Collaborated with management team to identify and capitalize on sales opportunities.
  • Increased client satisfaction by providing personalized styling advice and product recommendations.
  • Adhered to loss prevention practices and reported incidents to bolster shortage control and protect company assets.
  • Assisted in planning and execution of in-store events, attracting larger customer base.
  • Provided detailed product knowledge to customers, facilitating informed purchasing decisions.
  • Assisted with visual merchandising efforts during seasonal changeovers, creating fresh new looks that attracted customers'' attention.
  • Managed inventory effectively, maintaining an organized stockroom, which led to improved efficiency during busy periods.
  • Fostered inclusive environment to make customers feel welcomed.
  • Facilitated positive shopping environment by ensuring store was clean, organized, and well-stocked.
  • Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics.
  • Supported online sales efforts by providing virtual styling consultations, expanding store's market reach.
  • Organized and maintained visually appealing sales floor to uplift shopping experience.
  • Implemented client feedback system to gather insights, driving continuous improvement in service and product offerings.
  • Handled returns and exchanges professionally while adhering to company policies, ensuring customer satisfaction remained high.
  • Developed personal styling service, which became key selling point and revenue generator for store.
  • Resolved customer issues promptly, turning potential negative experiences into positive ones that fostered repeat business.
  • Processed transactions accurately at the point-of-sale system while maintaining professionalism with cash handling procedures.
  • Assisted with visual merchandising, creating compelling displays that showcased latest fashion collections.
  • Embraced fashion and understood market trends to articulate in client interactions.
  • Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
  • Translated inspiration into action by solving customer styling needs.
  • Streamlined inventory management process, ensuring bestsellers were always in stock.
  • Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
  • Increased repeat business by establishing strong relationships with clients through exceptional service and follow-up.
  • Participated in staff training sessions to continuously improve product knowledge and deliver outstanding customer service experiences.
  • Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
  • Contributed to team by sharing fashion insights and trends, fostering collaborative work environment.
  • Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
  • Assisted clients in selecting outfits for special events, ensuring they looked and felt their best.

Education

Fortune Jet Management & Training Co. Ltd
Hong Kong

Certificate In Basic Security Service Under QASRS from Security And Guarding Services Ordinance
10.2029

University Overview

HKU School of Professional And Continuing Educatio
Hong Kong / CEF Plymouth England

Advanced Diploma In Business Information Managemen from College of Business And Finance

University Overview

Top up Degree

Bachelor of Science (hon) Business Management at University of Plymouth

Fortune Jet Management & Training Co. Ltd
Hong Kong

Construction Industry Safety Training Certificate from 建造業安全訓練證明書
11.2027

University Overview

Open University
Hong Kong

Aviation from LiPace
08.2013

University Overview

Skills

Problem-Solving

Additional Information

Additional Information

Contact me

Lo Hiu Pui Eva 盧曉蓓

Mobile: +852 55238511 and Whatsapp +852 52810427

Email: evalow4287@gmail.com

Software

Words

Power point

Words

Interests

Photography and dancing , reading , traveling and researching big data

Timeline

機場旅遊服務大使Airport Security Officer
JSL Limited
12.2024 - 12.2024
Peer Mentor
Hospital Authority / Clinical Psychology Ward
12.2016 - 12.2016
Insurance Specialist
Bank of China
09.2013 - 12.2023
Stylist Sales Associate
Abercrombie & Fitch
01.2010 - 12.2015
機場三跑 Third Runway Concourse Helper
ISS Facility Services
Fortune Jet Management & Training Co. Ltd
Certificate In Basic Security Service Under QASRS from Security And Guarding Services Ordinance
HKU School of Professional And Continuing Educatio
Advanced Diploma In Business Information Managemen from College of Business And Finance
Fortune Jet Management & Training Co. Ltd
Construction Industry Safety Training Certificate from 建造業安全訓練證明書
Open University
Aviation from LiPace

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Hiu Pui Eva LoAirport Security Guard/ Merchant