Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hiu Man (Mandy) Siu

Senior Sales Manager
Hong Kong

Summary

Experienced customer service professional with over 5 years of experience. Skilled at engaging customers, identifying needs, and providing effective solutions. Proficient in persuasive communication to build strong client relationships and increase sales. Demonstrated success in problem-solving and maintaining high levels of customer satisfaction and loyalty. Holds a bachelor's degree with honors in Business Administration. Eager to learn and excel in diverse working environments.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Senior Wealth Management Manager

AIA International Ltd
Hong Kong
08.2021 - 06.2025
  • Managed over 100 client portfolios, overseeing policy applications, MPF and ILAS transactions, and claims processing within strict regulatory timelines.
  • Organized both financial (e.g. mortgage planning) and non-financial client engagement workshops, enhancing brand presence and client satisfaction.
  • Identified client needs and delivered tailored insurance solutions, converting insights into sales opportunities and deepening client relationships.
  • Presented life insurance offerings to prospective clients through clear, value-driven presentations, successfully generating leads and driving policy sales.
  • Maintained strong client relationships through consistent follow-ups, supporting timely renewals and maximizing client retention.

Operations Specialist

Fidelity Clearing Canada
Toronto, Canada
11.2024 - 04.2025
  • Managed end-to-end securities operations, including re-registration and legend removal, in strict adherence to internal policies and regulatory standards.
  • Coordinated with internal departments and external stakeholders to ensure timely settlements and minimize operational risks.
  • Developed comprehensive manuals to support routine operations, enhancing onboarding and procedural consistency.
  • Supported integration of new procedures into existing workflows through structured change management.
  • Facilitated accurate and timely securities settlements by processing position movement instructions and ensuring alignment with trade requirements.

Interpreter (Medical & Financial Settings)

Kelly Services (Canada), Ltd.
Toronto, Canada
09.2024 - 10.2024
  • Delivered real-time Cantonese–English interpretation in high-stakes settings, ensuring accurate and culturally appropriate communication between clients and professionals.
  • Strengthened communication precision and active listening skills, essential for understanding client needs and preventing misunderstandings.
  • Operated under high-pressure environments where accuracy and speed were critical, reinforcing attention to detail and client trust.
  • Demonstrated professionalism, discretion, and empathy—skills directly transferable to client-facing sales interactions.

Marketing Assistant

Peplink International Ltd
Hong Kong
08.2020 - 08.2021
  • Supported the execution of cross-department B2B digital marketing initiatives, ensuring alignment with global campaign objectives.
  • Coordinated with business clients and external vendors across multiple time zones to maintain accuracy and meet project deadlines.
  • Developed and launched targeted digital campaigns aimed at enterprise customers, driving engagement and enhancing brand visibility in key markets.
  • Managed corporate social media channels, responding promptly to B2B inquiries and comments to strengthen client communication and service quality.
  • Assisted sales teams by preparing persuasive pitch materials tailored for corporate clients, effectively articulating product value propositions in B2B presentations.
  • Analyzed market trends and customer behaviors using digital analytics tools, supporting data-driven decisions that enhanced client targeting and informed B2B sales approaches.

Brand Marketing Intern

Kimberly-Clark Corporation (HK)
Hong Kong
06.2018 - 08.2018
  • Supported the planning and execution of Huggies marketing campaigns, including product launches and large-scale brand events in the Hong Kong market.
  • Organized and coordinated on-site logistics for promotional events such as Baby Expo, ensuring smooth execution through meticulous attention to detail.
  • Collaborated with procurement, sales, and creative teams to align campaign deliverables and maintain project timelines.
  • Conducted competitor research and managed creative development from concept to production, delivering high-quality assets with consistent messaging across all channels.

Education

BBA - Business Administration - Marketing

Hong Kong Baptist University
Hong Kong
04.2016 - 01.2020

BBA - Marketing

Autonomous University of Madrid
Spain
08.2019

Skills

  • Effective sales presentations

  • Event coordination

  • Data visualization and insights generation

  • Graphic design and digital content development

  • Marketing communications expertise

  • Stakeholder engagement

  • Customer relationship management

  • Trilingual customer service

  • Effective sales presentations

Certification

Marketing Solutions Fundamentals, LinkedIn

Timeline

Operations Specialist

Fidelity Clearing Canada
11.2024 - 04.2025

Interpreter (Medical & Financial Settings)

Kelly Services (Canada), Ltd.
09.2024 - 10.2024

Marketing Solutions Fundamentals, LinkedIn

04-2024

Senior Wealth Management Manager

AIA International Ltd
08.2021 - 06.2025

SEO Foundations, LinkedIn

05-2021

Marketing Assistant

Peplink International Ltd
08.2020 - 08.2021

Brand Marketing Intern

Kimberly-Clark Corporation (HK)
06.2018 - 08.2018

BBA - Business Administration - Marketing

Hong Kong Baptist University
04.2016 - 01.2020

BBA - Marketing

Autonomous University of Madrid

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Hiu Man (Mandy) SiuSenior Sales Manager