Hiu Man (Mandy) Siu
Senior Sales Manager
Hong Kong
Summary
Experienced customer service professional with over 5 years of experience. Skilled at engaging customers, identifying needs, and providing effective solutions. Proficient in persuasive communication to build strong client relationships and increase sales. Demonstrated success in problem-solving and maintaining high levels of customer satisfaction and loyalty. Holds a bachelor's degree with honors in Business Administration. Eager to learn and excel in diverse working environments.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Senior Wealth Management Manager
AIA International Ltd
Hong Kong
08.2021 - 06.2025
- Managed over 100 client portfolios, overseeing policy applications, MPF and ILAS transactions, and claims processing within strict regulatory timelines.
- Organized both financial (e.g. mortgage planning) and non-financial client engagement workshops, enhancing brand presence and client satisfaction.
- Identified client needs and delivered tailored insurance solutions, converting insights into sales opportunities and deepening client relationships.
- Presented life insurance offerings to prospective clients through clear, value-driven presentations, successfully generating leads and driving policy sales.
- Maintained strong client relationships through consistent follow-ups, supporting timely renewals and maximizing client retention.
Operations Specialist
Fidelity Clearing Canada
Toronto, Canada
11.2024 - 04.2025
- Managed end-to-end securities operations, including re-registration and legend removal, in strict adherence to internal policies and regulatory standards.
- Coordinated with internal departments and external stakeholders to ensure timely settlements and minimize operational risks.
- Developed comprehensive manuals to support routine operations, enhancing onboarding and procedural consistency.
- Supported integration of new procedures into existing workflows through structured change management.
- Facilitated accurate and timely securities settlements by processing position movement instructions and ensuring alignment with trade requirements.
Interpreter (Medical & Financial Settings)
Kelly Services (Canada), Ltd.
Toronto, Canada
09.2024 - 10.2024
- Delivered real-time Cantonese–English interpretation in high-stakes settings, ensuring accurate and culturally appropriate communication between clients and professionals.
- Strengthened communication precision and active listening skills, essential for understanding client needs and preventing misunderstandings.
- Operated under high-pressure environments where accuracy and speed were critical, reinforcing attention to detail and client trust.
- Demonstrated professionalism, discretion, and empathy—skills directly transferable to client-facing sales interactions.
Marketing Assistant
Peplink International Ltd
Hong Kong
08.2020 - 08.2021
- Supported the execution of cross-department B2B digital marketing initiatives, ensuring alignment with global campaign objectives.
- Coordinated with business clients and external vendors across multiple time zones to maintain accuracy and meet project deadlines.
- Developed and launched targeted digital campaigns aimed at enterprise customers, driving engagement and enhancing brand visibility in key markets.
- Managed corporate social media channels, responding promptly to B2B inquiries and comments to strengthen client communication and service quality.
- Assisted sales teams by preparing persuasive pitch materials tailored for corporate clients, effectively articulating product value propositions in B2B presentations.
- Analyzed market trends and customer behaviors using digital analytics tools, supporting data-driven decisions that enhanced client targeting and informed B2B sales approaches.
Brand Marketing Intern
Kimberly-Clark Corporation (HK)
Hong Kong
06.2018 - 08.2018
- Supported the planning and execution of Huggies marketing campaigns, including product launches and large-scale brand events in the Hong Kong market.
- Organized and coordinated on-site logistics for promotional events such as Baby Expo, ensuring smooth execution through meticulous attention to detail.
- Collaborated with procurement, sales, and creative teams to align campaign deliverables and maintain project timelines.
- Conducted competitor research and managed creative development from concept to production, delivering high-quality assets with consistent messaging across all channels.
Education
BBA - Business Administration - Marketing
Hong Kong Baptist University
Hong Kong 04.2016 - 01.2020
BBA - Marketing
Autonomous University of Madrid
Spain08.2019
Skills
- Effective sales presentations
- Event coordination
- Data visualization and insights generation
- Graphic design and digital content development
- Marketing communications expertise
- Stakeholder engagement
- Customer relationship management
- Trilingual customer service
- Effective sales presentations
Certification
Marketing Solutions Fundamentals, LinkedIn
Timeline
Operations Specialist
Fidelity Clearing Canada
11.2024 - 04.2025
Interpreter (Medical & Financial Settings)
Kelly Services (Canada), Ltd.
09.2024 - 10.2024
Marketing Solutions Fundamentals, LinkedIn
04-2024
Senior Wealth Management Manager
AIA International Ltd
08.2021 - 06.2025
SEO Foundations, LinkedIn
05-2021
Marketing Assistant
Peplink International Ltd
08.2020 - 08.2021
Brand Marketing Intern
Kimberly-Clark Corporation (HK)
06.2018 - 08.2018
BBA - Business Administration - Marketing
Hong Kong Baptist University
04.2016 - 01.2020
BBA - Marketing
Autonomous University of Madrid
Similar Profiles
Helen ChanHelen Chan
Sales Manager at AIA International LtdSales Manager at AIA International Ltd
Mengqi XuMengqi Xu
Wealth Management Manager at AIA InternationalWealth Management Manager at AIA International
Paul ChauPaul Chau
Financial Planner at AIA International LimitedFinancial Planner at AIA International Limited
Marc YanMarc Yan
Sales Manager at AUB LtdSales Manager at AUB Ltd
SIU FONG CHOWSIU FONG CHOW
Sales Manager at GREAT PROGRESS HONG KONG (HOLDINGS) LIMITEDSales Manager at GREAT PROGRESS HONG KONG (HOLDINGS) LIMITED