Wong Hiu Lam
-
Yin Fu House, Tin Fu Court, Tin Shui Wai, N.T.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Front Desk Officer
Regal Kowloon Hotel
08.2023 - Current
- Resolved customer complaints and enquires professionally.
- Oversaw fast-paced front desk operations and guests' needs.
- Managing front desk operations effectively.
Teacher's Assistant
特殊學習需要家長協會
02.2023 - 12.2023
- Maintaining records on SEN student attendance, assignments, and progress reports.
- Assisted students with special needs in achieving academic success.
- Fostered strong relationships with parents through regular communication about student progress.
Teacher's Assistant
Beyond Future
10.2022 - 09.2023
- Maintaining records on student attendance, assignments, and progress reports.
- Assisted students with special needs in achieving academic success.
- Fostered strong relationships with parents through regular communication about student progress.
Shop Assistant
Nespresso
07.2022 - 12.2022
- Greeted customers entering store and offered assistance with requirements.
- Completed daily tasks accurately and on-time to support shop needs.
- Contributed to team success by supporting colleagues during peak periods.
- Using a Point of Sale system to process transactions.
- Maintained a clean and organized shop floor.
Shop Assistant
Lassana
06.2022 - 07.2022
- Greeted customers entering store and offered assistance with requirements.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Maintained a clean and organized shop floor.
- Using a Point of Sale system to process transaction.
- Checked incoming orders and organized new stock.
Education
Bachelor of Computer Science - Computer Science
The Hong Kong Polytechnic University
04.2001 -
Associate of Information Technology - Information Technology
Hong Kong Community College
04.2001 -
Skills
Microsoft Office
Team building
Problem-solving Skill
Good Communication Skill
Organization Skill
Critical Thinking Skill
Customer service
Complaint management
Additional Information
Ms. Hung – Director of front office Regal Kowloon Hotel
Tel: 61179210
Timeline
Front Desk Officer
Regal Kowloon Hotel
08.2023 - Current
Teacher's Assistant
特殊學習需要家長協會
02.2023 - 12.2023
Teacher's Assistant
Beyond Future
10.2022 - 09.2023
Shop Assistant
Nespresso
07.2022 - 12.2022
Shop Assistant
Lassana
06.2022 - 07.2022
Bachelor of Computer Science - Computer Science
The Hong Kong Polytechnic University
04.2001 -
Associate of Information Technology - Information Technology
Hong Kong Community College
04.2001 -