Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Interests
Timeline
Generic
Hinson Lau

Hinson Lau

Department Manager With Seven Years Of Experience Of Management, Outside Sales And Customer Service. Detail-oriented, Self-started And Technical Sales Manager Who Excels In Closing Percentages
Hong Kong

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Proactive and meticulous department manager with over 7 years of experience in construction material industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Dedicated construction material professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Market Field Manager

Sika
01.2018 - Current
  • Personal sales generated > HKD 200'000'000
  • Personal project sales have yielded 10-15% higher profit margin compared to industry counterparts and peers
  • Increased sales or profit margin by 10% every year
  • Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Managed budgets and resources to ensure cost-effective project delivery within specified timeframes.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Tracked key performance indicators and enforced quality control measures.

Project Sales Engineer

Sika
Hong Kong
08.2014 - 12.2017
  • Top Sales Engineer since 2015
  • Supported market research, metrics and requirements development and risk management.
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy.
  • Worked with customers and engineering team to determine equipment needs and system requirements.
  • Tracked sales data for analysis and forecasting.
  • Assisted customers in troubleshooting product issues and provided timely technical support.
  • Developed and implemented product marketing plans to reach target customers.
  • Increased client satisfaction by providing tailored engineering solutions for their specific needs.
  • Improved customer retention rates by providing exceptional after-sales support and addressing any concerns promptly.

Education

Bachelor of Science - Material Engineering

City University of Hong Kong
City University Of Hong Kong. Tat Chee Avenue. Ko
05.2011 - 05.2015

MBA - Master of Business Administration

Chinese University of Hong Kong
The Chinese University Of Hong Kong, Shatin, NT
09.2023 - Current

Skills

Engineering Knowledge

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Certification

Bachelor of Engineering, 09/2011, 09/2015

Volunteer Experience

  • Member, Redcross
  • Committee, Hok Yau Club

Interests

Car

Tennis

Rowing

Timeline

MBA - Master of Business Administration

Chinese University of Hong Kong
09.2023 - Current

Market Field Manager

Sika
01.2018 - Current

Project Sales Engineer

Sika
08.2014 - 12.2017

Bachelor of Science - Material Engineering

City University of Hong Kong
05.2011 - 05.2015
Hinson LauDepartment Manager With Seven Years Of Experience Of Management, Outside Sales And Customer Service. Detail-oriented, Self-started And Technical Sales Manager Who Excels In Closing Percentages