Summary
Overview
Work History
Education
Skills
Software
Timeline
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Hin Chung Cheung

Customer Service
Yuen Long,HK

Summary

Goal-oriented Customer Service Supervisor with 2 years+ of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.

Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.

Overview

4
4
Languages
8
8
years of post-secondary education
4
4
years of professional experience

Work History

Barista

Coffee Concept
Hong Kong, Hong Kong
02.2019 - Current
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.

Shift Supervisor

RUNG CHEN SIH Co. Ltd (TrueDan)
Hong Kong
09.2020 - 03.2021
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions .

Passenger Service Officer

Jardine Aviation Services Limited
Hong Kong
06.2020 - 01.2021
  • Escorted handicapped passengers from terminal to aircraft.
  • Oversaw ticketing, gate and ramp services.
  • Announced flight status updates and information about gate changes over PA system.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Responded to customer requests for products, services and company information.
  • Worked flexible hours ; night, weekend, and holiday shifts.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Used Microsoft Word and other software tools to create documents and other communications.

Administrative Assistant

Jardine Aviation Services Limited
Hong Kong
11.2018 - 01.2019
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Created budgets and forecasts for management group to meet regular accounting deadlines.

Sales Assistant Team Member

Zara Asia Limited
Hong Kong
01.2018 - 11.2018
  • Boosted team profits with efficient time and resource management focused on meeting and exceeding sales targets.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

Education

BBA - International Hospitality & Attraction Management

The Open University Of Hong Kong
Ho Man Tin
09.2020 - Current

Associate of Applied Science - Airline Service And Management

Lingnan Institute Of Further Education
Tuen Mun
09.2018 - 08.2020

High School Diploma -

St. Francis Xavier's School, T.W.
Tsuen Wan
09.2012 - 08.2018

Skills

    Customer Relations

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Software

Communication & Presentation Tools

Microsoft Office

Timeline

Shift Supervisor

RUNG CHEN SIH Co. Ltd (TrueDan)
09.2020 - 03.2021

BBA - International Hospitality & Attraction Management

The Open University Of Hong Kong
09.2020 - Current

Passenger Service Officer

Jardine Aviation Services Limited
06.2020 - 01.2021

Barista

Coffee Concept
02.2019 - Current

Administrative Assistant

Jardine Aviation Services Limited
11.2018 - 01.2019

Associate of Applied Science - Airline Service And Management

Lingnan Institute Of Further Education
09.2018 - 08.2020

Sales Assistant Team Member

Zara Asia Limited
01.2018 - 11.2018

High School Diploma -

St. Francis Xavier's School, T.W.
09.2012 - 08.2018

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