Himanshu Mehra
Retail Store Manager
New Delhi,New Delhi
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
14
14
years of professional experience
6
6
Certifications
Work History
Retail Store Manager
H&M Hennes & Mauritz
09.2022 - Current
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
Department Manager
H&M Hennes & Mauritz
07.2017 - 10.2022
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Established clear performance expectations for staff members which led to increased accountability.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Sales Advisor
H&M Hennes & Mauritz
08.2015 - 06.2017
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Streamlined processes within the sales team for a more efficient workflow, leading to better time management and increased productivity.
Assistant Manager
Zara Inditex
12.2012 - 07.2015
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Crew Trainer
MacDonald's Restaurant
07.2010 - 11.2012
- Tailored instructional methods according to individual learning styles, maximizing comprehension and retention rates among trainees.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Promoted a culture of continuous improvement by encouraging feedback from both trainees and experienced staff members alike on ways to enhance job-related skills further.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
Education
BBA -
NIMS
04.2001 -
Skills
Shift Scheduling
Hiring and Training
Retail Employee Training
Stockroom Management
Merchandise Strategizing
Profit and Loss Management
Store Opening and Closing
Staff Management
Shrinkage Control
Certification
Converted Purchase
Timeline
Converted Purchase
11-2023
Loss and Prevention
08-2023
Colleagues Development
02-2023
Retail Store Manager
H&M Hennes & Mauritz
09.2022 - Current
Department Manager
H&M Hennes & Mauritz
07.2017 - 10.2022
NSO for H&M Pune
03-2016
Sales Advisor
H&M Hennes & Mauritz
08.2015 - 06.2017
Trained as SA in London H&M
08-2015
NSO for Zara Inditex ( Gurugram,Chandigarh,Mumbai,Mohali)
03-2014
Assistant Manager
Zara Inditex
12.2012 - 07.2015
Crew Trainer
MacDonald's Restaurant
07.2010 - 11.2012
BBA -
NIMS
04.2001 -