Hillel Jade Colonia

• Mitigated potential risks by proactively addressing issues before they escalated into larger problems.
• Collaborated closely with executive leadership to develop strategic plans aligned with company goals and objectives.
• Improved collaboration among team members with clear communication strategies and regular progress updates.
• Implemented internal controls to safeguard company assets from fraud or mismanagement.
• Coordinated efforts between departments to streamline communication channels improving overall project execution.
• Established strong relationships with key clients, fostering trust and long-term business partnerships.
• Developed customized financial reports for stakeholders, increasing transparency in project performance metrics.
• Conducted thorough analyses of financial data leading to actionable insights that drove positive change within the organization.
• Streamlined accounting processes by implementing new project management software.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Managed the full-cycle bookkeeping for 25-30 clients, ensuring accurate financial reporting, timely reconciliations, and adherence to compliance standards. Delivered personalized support, addressing client-specific needs and providing actionable insights to optimize financial performance.
• Created and produced engaging Loom videos for clients to enhance communication and provide valuable insights into their books.
• Managed direct email correspondence with clients, ensuring prompt responses and fostering strong professional relationships.
• Participated in executive coaching sessions with industry leaders, enhancing leadership skills and personal development.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Completed comprehensive training modules on MyTask, QuickBooks Online (QBO), and U.S. sales tax, applying new knowledge to improve operational efficiency.

• Managing 30 client’s bookkeeping at one time to include:

○ Categorizing transactions

○ Reconciling Bank & Credit Card accounts

○ Manage Undeposited funds

○ Reconciling loans and lines of credit

○ Reconciling payroll in QBO and Excel

○ Reconciling POS systems to QBO in Excel

• Reviewing the P&L and Balance Sheet for pertinent changes
• Providing other accounting and clerical support
• Processing Accounts Receivable
• Processing Accounts Payable using Bill.com
• Preparing and maintaining accurate accounting documents and records
• Researching, tracking, and restoring accounting processes, documenting & fixing discrepancies
• Generating inventory reports
• Filing Federal and state reports and certifications as required
• Generating and distributing monthly reports/ summaries as needed
• Communicating clearly with diverse group of clients in the US
• Maintaining the company policies & procedures
• Willingness to constantly update awareness of industry best practices

• Tier 2 level support recommending technical solutions and determining software relevance to customer needs
• Receive Tier 2 escalations which needs Supervisory support
• Help team leader to de-escalate Office of the president concerns
• Help communicate escalations raised to Tier 3/supportability to ensure customers were properly informed for progress/updates of the escalation
• Regularly check agent performance specific to product knowledge
• Help enforce chat flow and quality of the service given to customers
• Making sure that subject expertise is shared accordingly as deemed necessary
• Help the team to identify areas where technical solutions would improve customer support experience
• Provide technical coaching specific to product knowledge, process and policy to adhere and contribute satisfying customer service experience, hence agents can meet business performance expectations
• Help enforce process and policy of the business
• Provide subject expertise and guidance for newly deployed product updates
• Engineering call for escalations
• Help verify technical reference information, including articles and training videos
• Ensure that information should be accurate prior to the distribution of technical solution to customers

• Offered remote support for cloud-based and web-based clients via phone, email and chat.
• Monitored systems in operation and quickly troubleshot errors.
• Recorded and maintained relevant notes for each client and work order.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Provide suitable and effective solutions for customers’ technical queries
• Follow the team’s action plans to effectively perform hence meet score/metrics
• Utilize available resources to help the customer achieve their goal

• Desktop Support (Receive and entertain calls from PC Users’ concerns)
• Help Acknowledge and Troubleshoot Technical Issues raised as Incident or Service Request Tickets
• Assist in the discovery, research, and resolution of any technical issues
• Detect & Troubleshoot PC issues both Hardware and System Software (Onsite)
• Troubleshoot Network Issues both LAN and WLAN (Tracing Issues Remotely and Onsite)
• Install licensed corporate software, applications, and drivers (e.g. MS Office, Windows OS, HP/Canon Printer drivers, etc.)
• Remote Desktop & Laptop Troubleshooting
• Troubleshoot and Fix Printer Issues (Onsite)

• Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
• Greeted incoming office visitors, answered questions, and directed individuals to office locations.
• Enhanced office efficiency by organizing and maintaining files, records, and resources.
• Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
• Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
• Performed data entry and database management to accurately record information and protect data from unauthorized access.
• Help troubleshoot and fix Computer Lab Personal Computers