Brian Wong
Ramp Coordination
Tin Shui Wai
Summary
Experienced in flight operation. Detail-oriented team player with strong organizational skills. Ability to handle multiple task with a high degree of accuracy.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Turnaround Coordinator
Hong Kong Airport Services Limited
Hong Kong
09.2023 - Current
- Perform overall supervision of flight and responsible for the safety, on time departure of flight and maintain customer service level
- Executed regular airfield inspections, identifying and reporting safety hazards or issues to supervisor.
- Monitor all personnel involved in turnaround and enforce compliance with airline procedure
Assistant Project Manager
Chong Chi EV Charging Solutions Limited
Hong Kong
10.2021 - 02.2023
- Manage the progress of the project and ensure the quality of work
- Supervise contractor's performance
- Liaise with government departments, authorities and power companies (HKE & CLP)
- Provide training and guidance to the new joiners
Customer Support Specialist
Tesla
Hong Kong
03.2020 - 10.2021
- Provide workable technical solutions in a professional manner
- Provide "Over The Air" backstage technical maintenance services.
- Arrange and dispatch roadside assistance service in a rapid and precise manner
- Assist manager in resolving escalated complaint cases
Customer Service Trainee
Singapore Airlines
Hong Kong
08.2019 - 02.2020
- Monitor and manage service partners to perform smooth flight handling
- Handle administrative duties & representing HKG station to attend meetings
Customer Service Officer
Hong Kong Aviation Ground Service Limited
Hong Kong
04.2018 - 08.2019
- Perform passenger handling services at boarding gate & check-in counter
- Perform smooth handling for service disruption cases (i.e. bad weather, ATC holding)
Education
Bachelor of Science - Aviation Management
Coventry University
09.2018 - 08.2019
Higher Diploma - Aviation Studies
HKUSPACE Community Colleage
09.2016 - 05.2018
Skills
Airfield safety expertise
Ramp Coordination
Load Sheet Handling
Dangerous goods shipment handling
Driver Liscence Class 2A
Timeline
Turnaround Coordinator
Hong Kong Airport Services Limited
09.2023 - Current
Assistant Project Manager
Chong Chi EV Charging Solutions Limited
10.2021 - 02.2023
Customer Support Specialist
Tesla
03.2020 - 10.2021
Customer Service Trainee
Singapore Airlines
08.2019 - 02.2020
Bachelor of Science - Aviation Management
Coventry University
09.2018 - 08.2019
Customer Service Officer
Hong Kong Aviation Ground Service Limited
04.2018 - 08.2019
Higher Diploma - Aviation Studies
HKUSPACE Community Colleage
09.2016 - 05.2018