Micosoft office
Heung Chin Roy Wah
Assistant Manager Baggage
Hong Kong
Summary
With a wealth of expertise accumulated over two decades, I possess extensive operational experience in airport management, specifically specializing in the efficient functioning of baggage handling systems. This background underscores my proficiency in ensuring seamless logistics and top-tier performance in airport operations.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Assistant Manager, Baggage
Airport Authority
07.2012 - Current
- Oversee the Baggage handling system throughout Terminal, ITT, and Midfield, incorporating live operation with AET.
- Streamlined operations for increased efficiency, implementing new processes and procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
Senior Operation Officer, Baggage
Airport Authority
01.2008 - 07.2012
- Assist in day to day administration and management of service contracts in relation to baggage handling
- Operate the Baggage Handling System in compliance with the Baggage Handling Procedures and the management's requirement
- Assist in the maintenance of updated operational procedures, and data for baggage operation planning and service improvement
- Assist in liaison with other units, business partners, government departments, contractors and other stakeholders
Operation Officer, Baggage
Airport Authroity
11.2006 - 01.2008
- Compile reports related to baggage operations, including operational statistics, audit and compliance reports, and performance reports for submission to relevant parties
- Conduct operational analysis to identify areas for process improvement and maintain KPI performance
- Assist in implementing operational enhancement projects, including coordinating with relevant stakeholders, planning work schedules, and site coordination
Education
Bachelor of Arts - Hospitality And Tourism Management
Ryersion Polytechnic University
Canada 04.2001 -
High School Diploma -
George Vanier Secondary School
Canada 04.2001 -
Skills
Team Development
undefinedSoftware
Timeline
Assistant Manager, Baggage
Airport Authority
07.2012 - Current
Senior Operation Officer, Baggage
Airport Authority
01.2008 - 07.2012
Operation Officer, Baggage
Airport Authroity
11.2006 - 01.2008
Bachelor of Arts - Hospitality And Tourism Management
Ryersion Polytechnic University
04.2001 -
High School Diploma -
George Vanier Secondary School
04.2001 -
Similar Profiles
Cyle TooteCyle Toote
Baggage Handler at Airport AuthorityBaggage Handler at Airport Authority
HoTing HT NGHoTing HT NG
Assistant Manager, Store at Airport AuthorityAssistant Manager, Store at Airport Authority
Zachary BurchZachary Burch
Senior Manager of Communications & Community Outreach at Naples Airport AuthoritySenior Manager of Communications & Community Outreach at Naples Airport Authority