Henry Hing Luen Ip
Securities Brokerage Business Development & Support
Summary
Business Development and Sales Manager Extremely motivated and passionate wealth management professional dedicated to provide quality service, developed extensive market and products knowledge during the last ten years, serves as an enabler to help formulate various plans to suit diverse requests and help businesses develop strategies to target a broader range of potential market.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Head of Business Development and Sales
Zircon Securities Hong Kong
Hong Kong
05.2023 - 11.2024
- Responsible Officer (RA2), RA1 Eligible applicant
- Identify and develop new business opportunities and leads to increase in client base by providing professional services
- Develop and maintain relationships with existing customers and potential new accounts to generate recurring businesses
- Responsible for business development, account servicing and marketing activities
- Delivered customized solutions for clients, resulting in enhanced customer satisfaction and loyalty.
- Strengthened client relationships through consistent communication and timely resolution of issues.
- Responsible for project coordination ensuring smooth launch of new products, services, and online application updates
- Contributed to product development efforts by providing valuable input on customer needs and preferences.
- Collaborate with internal stakeholders for business plan implementations
- Organize and participate in business and promotion events interact with community to develop business opportunities
- Liaised with external stakeholders to form strategic partnerships with prospective clients
- Analyze sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities
- Evaluate and ensure all regulated activities are conducted in accordance to SFO, AMLO and business operation manual
- Supervision of trading system to ensure stability
- Supervision of margin position and risk monitoring, ensuring all positions are above safety/margin level
- Continuous review of business manual to ensure alignment with regulatory updates
- Continuous review of AML/TF, KYC procedures for updates and improvements
- Collaborate with management to resolve Ad hoc situations and projects
- Conducted market research to identify emerging trends and adjust business strategy accordingly.
- Analyzed competitor activities to identify potential threats or opportunities within the marketplace.
- Optimized internal processes for greater efficiency, streamlining workflows and reducing costs.
Wealth Management Associate Director
China Merchants Securities
Hong Kong
07.2013 - 04.2023
- Manage client base of 1000+, Asset Under Management (AUM): 2Billions HKD
- Managing members of greater China (Northern Region) customer service and dealing team, supervising daily operations as well as training and improvement plans.
- Liaise with regional team members (Shanghai, Beijing, Shandong) to identify difficulties and issues
- Periodical Meetings with Risk Management and Legal & Compliance to ensure all businesses are conducted within regulatory requirements
- Evaluate and ensure all regulated activities are conducted in accordance to SFO, AMLO and business operation manual
- Supervision of trading system to ensure stability
- Supervision of margin position and risk monitoring, ensuring all positions are above safety/margin level
- Continuous review of business manual to ensure alignment with regulatory updates
- Continuous review of AML/TF, KYC procedures for updates and improvements.
- Collaborate with management to resolve Ad hoc situations and projects
- Identify, research and analyze target market behaviors and trends by adapting and utilizing new technologies and software applications to discover areas of opportunities help management formulate business development strategies
- Identified new business opportunities by networking and building strong relationships with potential clients.
- Assist to organizing seminars and conventions (Shenzhen, Guangzhou, Shanghai, Beijing, Shandong) to develop new market opportunities
- Respond proactively to rapidly changing market trends, readjust approach strategies accordingly
- Meet with clients, promote new trends, products and services
- Built relationships with customers by consistent contacts, providing clients with additional and personalize services
- Learn and adapt quickly to new technologies and software applications launched by company via active participation in User Acceptance Tests (UAT) and Market Rehearsals (MR), providing enhancement ideas
- Client on boarding - Account opening, conduct standard procedure of background check, know your client (KYC), Anti Money Laundering & Terrorist Financing (AML/TF), Risk Assessment, investment experience and objectives
- Customer services – actively listen and respond customer inquiries courteously and professionally
- Clarify and investigate customer issues and concerns, revolve accordingly and escalate major issues to supervisor
- Dealing - Answered customer telephone calls promptly to increase customer satisfaction
- Accurately identity clients' needs and requests then execute orders accordingly immediately.
- Maintained compliance with industry regulations by staying current on updates and implementing necessary changes to policies and procedures.
- Managed risk effectively through thorough analysis of clients'' financial profiles and market trends.
- Educated clients on financial topics and best practices.
- Helped clients make informed decisions about financial future.
- Provided exceptional customer service, consistently exceeding expectations and receiving positive feedback from clients.
Sales Officer
Bright Smart Securities
Hong Kong
07.2012 - 06.2013
- Sales – Telemarketing, warm call and face to face communication
- Consistently serviced accounts to maintain active contacts
- Responded to inbound customer inquiries by answering questions and providing detailed information, identify customers' needs and suggest suitable products
- Responded proactively and positively to rapidly changing market trend and adjust sales approach accordingly
- Reached out to customers after completed sales to suggest additional service or product purchases
- Client on boarding - Account opening, conduct standard procedure of background check, know your client (KYC), Anti Money Laundering & Terrorist Financing (AML/TF), Risk Assessment, investment experience and objectives
- Customer services – actively listen and respond customer inquiries courteously and professionally
- Clarify and investigate customer issues and concerns, revolve accordingly and escalate major issues to supervisor
- Dealing - Answered customer telephone calls promptly to increase customer satisfaction
- Accurately identity clients' needs and requests then execute orders accordingly immediately
- Assisted with daily operations, strengthen communication skills and knowledge through interactions with all team members
Account Executive Trainee
Everbright Securities
Hong Kong
06.2011 - 06.2012
- Client on boarding - Account opening, conduct standard procedure of background check, know your client (KYC), Anti Money Laundering & Terrorist Financing (AML/TF), Risk Assessment, investment experience and objectives
- Customer services – actively listen and respond customer inquiries courteously and professionally
- Clarify and investigate customer issues and concerns, revolve accordingly and escalate major issues to supervisor
- Dealing - Answered customer telephone calls promptly to increase customer satisfaction
- Accurately identity clients' needs and requests then execute orders accordingly immediately
- Assisted with daily operations, strengthen communication skills and knowledge through interactions with all team members
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Reached out to customers after completed sales to suggest additional service or product purchases
- Responded proactively and positively to rapid change.
Education
Masters of Business And Commerce - Economics And Finance
University of Western Sydney
01.2010 - 12.2010
Bachelor of Medical Science - Medicinal Chemistry
University of Western Sydney
03.2006 - 11.2009
Skills
Financial market products knowledge
Trend analysis
Wealth management
Investment planning
Investment advice
Financial services
Relationship building and management
Complaint resolution
Microsoft office (Words, excel, PowerPoint)
Timeline
Head of Business Development and Sales
Zircon Securities Hong Kong
05.2023 - 11.2024
Wealth Management Associate Director
China Merchants Securities
07.2013 - 04.2023
Sales Officer
Bright Smart Securities
07.2012 - 06.2013
Account Executive Trainee
Everbright Securities
06.2011 - 06.2012
Masters of Business And Commerce - Economics And Finance
University of Western Sydney
01.2010 - 12.2010
Bachelor of Medical Science - Medicinal Chemistry
University of Western Sydney
03.2006 - 11.2009
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