HENRY LI
IT Manager
Hong Kong
Summary
Strategic IT Leader with over 20 years of experience in global IT infrastructure, enterprise application management, and technology governance. Led cross-border teams in Hong Kong, Mainland China, Taiwan, and Macau, supporting over 3,000 users. Specializes in aligning technology with business growth, driving digital and ERP transformations, and implementing cybersecurity frameworks within regulated environments.
Overview
26
26
years of professional experience
Work History
IT Manager
The Hong Kong Award for Youth People
05.2026 - Current
- Helpdesk & Technical Support: Provide first- and second-tier troubleshooting for hardware, software, user accounts, and operating systems across office and camp locations.
- Network & System Administration: Maintain local area networks (LAN), servers, internet connections, and data security/backup protocols.
- Web & Digital Maintenance: Assist with updates or basic maintenance for official websites, digital portals, or internal databases.
- Vendor & Asset Management: Coordinate with external IT service providers, manage hardware/software inventories, and procure equipment as needed.
IT Manager Network & System Administration
Gold Partners Holding Limited
02.2022 - 05.2026
- Supported multi-region operations for a global financial services group.
- Strategic Leadership: Formulate and execute IT infrastructure and end-user technology strategies supporting over 3,000 users across Mainland China, Taiwan, and Hong Kong, consistently meeting SLAs under ITIL standards.
- Regulatory & Audit Compliance: Established and maintained IT security and compliance policies to fulfill banking audit requirements; led internal and external auditors through comprehensive IT assessments, ensuring adherence to regulations.
- Regulatory & Audit Compliance: Establish and maintain stringent IT security and compliance policies tailored to fulfill rigorous banking audit requirements; successfully lead internal and external auditors through comprehensive IT assessments.
- Vendor & Budget Discipline: Managed strategic external managed services vendors (MSPs) for internal networks, servers, and Microsoft Office 365 environments, enhancing service quality and maintaining budget discipline.
- Team Mentorship: Coached and developed cross-border infrastructure team, fostering a culture of innovation and continuous service improvement.
IT Infrastructure and Operations Manager
Maxim’s Caterer Limited
08.2021 - 02.2022
- Oversaw operations for a leading regional food and beverage conglomerate.
- Directed IT team and managed outsourced support, network, and server vendors to ensure seamless daily infrastructure operations within ITIL framework.
- Security Incident Response: Partnered closely with the Compliance and Security team to actively detect, handle, and remediate security events across the corporate IT infrastructure.
- Developed and enforced IT guidelines, policies, and operational procedures to reduce technical debt and strengthen system resilience.
- Evaluated and implemented enabling technologies to deliver innovative infrastructure solutions, enhancing regional supply chain and corporate workflow.
Group IT Manager
MFJebsen International Limited
10.2013 - 12.2020
- Dynamic conglomerate operating across 10+ core industries in the APAC region.
- Enterprise Architecture & Applications: Led cross-functional IT projects with business units to design, develop, test, implement, and maintain diverse enterprise business applications, enhancing operational capabilities.
- Conglomerate Operations Optimization: Handled and optimized full-stack IT operations for over 300 business professionals across 10 diversified industry sectors.
- Multi-Site Infrastructure Management: Oversee the data storage, secure sharing, disaster recovery, and access control rights for corporate headquarters and multiple regional sites across Hong Kong, PRC, and Macau.
- Conglomerate Operations Optimization: Managed and optimized full-stack IT operations for over 300 business professionals across 10 industry sectors, facilitating seamless collaboration and service delivery.
- Stakeholder & Vendor Liaison: Served as primary bridge between business leaders, internal IT counterparts, and external consultants, ensuring alignment of digital initiatives with corporate growth timelines.
IT Manager
American Express Travel Global
07.2006 - 10.2013
- Managed global travel operations for a financial services enterprise.
- Aligned regional IT operations with ITIL best practices across incident, problem, change, availability, and continuity management, ensuring adherence to SLAs and KPIs.
- Supervised performance monitoring and proactive tuning of regional server infrastructures, networks, security systems, and end-point devices to maintain optimal operational health.
- Collaborated with internal and external global stakeholders throughout project delivery cycle to implement digital initiatives driving business transformation.
Service Delivery Manager
SALMAT Ltd.
09.2005 - 07.2006
- Optimized production workflows and coordinated resources and manpower to fulfill client-specific solution requirements.
- Directed service delivery operations, aligning client expectations with operational capacity and workflow priorities.
- Managed cross-functional teams, ensuring consistent execution across scheduling, dispatch, and issue resolution activities.
- Improved reporting accuracy by reviewing service performance data and escalating delivery risks promptly.
EDP Operation Supervisor
Shun Tak China Travel Ship Management Ltd.
07.2001 - 09.2005
- Designed and established cross-border Hong Kong-Macau network infrastructure for ticketing POS system, implementing platform within one-month timeline.
- Supervised vessel operations, aligning crew activities with sailing schedules and service requirements.
- Coordinated embarkation and disembarkation procedures, maintaining smooth passenger flow and terminal efficiency.
- Enforced marine safety procedures, ensuring compliance with operational standards and regulatory requirements.
Senior Computer Operator
CLSA Ltd.
Hong Kong, HK
07.2000 - 01.2001
- Initiated IT career with focus on system implementation, data backup, batch processing, disaster recovery execution, and operational troubleshooting to ensure reliable IT operations.
- Monitored mainframe batch jobs and resolved production exceptions to maintain overnight processing continuity.
- Coordinated system startup, shutdown, and shift handover procedures for banking operations.
- Executed backup, restore, and tape management tasks following data protection procedures.
Education
Bachelor of Science (BSc) - Computing Studies
Queen Mary College, University of London
England01-2007
Higher Diploma - Network Application
Hong Kong Institute of Vocational Education
Chai Wan01-2005
Higher Certificate - Information Technology
Hong Kong Institute of Vocational Education
Chai Wan01-2003
Skills
IT governance
Cloud architecture
Cybersecurity management
Infrastructure management
Incident management
Leadership development
System integration
Asset optimization
Cybersecurity framework
Continuity planning
User support
Information security
Equipment maintenance
Process optimization
Proactive mindset
Change management
Analytical thinking
Consistent performance
Collaborative approach
Timeline
IT Manager
The Hong Kong Award for Youth People
05.2026 - Current
IT Manager Network & System Administration
Gold Partners Holding Limited
02.2022 - 05.2026
IT Infrastructure and Operations Manager
Maxim’s Caterer Limited
08.2021 - 02.2022
Group IT Manager
MFJebsen International Limited
10.2013 - 12.2020
IT Manager
American Express Travel Global
07.2006 - 10.2013
Service Delivery Manager
SALMAT Ltd.
09.2005 - 07.2006
EDP Operation Supervisor
Shun Tak China Travel Ship Management Ltd.
07.2001 - 09.2005
Senior Computer Operator
CLSA Ltd.
07.2000 - 01.2001
Higher Certificate - Information Technology
Hong Kong Institute of Vocational Education
Higher Diploma - Network Application
Hong Kong Institute of Vocational Education
Bachelor of Science (BSc) - Computing Studies
Queen Mary College, University of London