Helen Chen
Kowloon Bay
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant patrons. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Caffe Demetre
05.2018 - 09.2018
- Enthusiastically greeted guests upon arrival and guided them to their table based upon a rotational seating schedule
- Answered questions about menu selections and suggested additional items to customers to increase restaurant sales
- Served desserts and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Lead Hostess
Amsterdam BrewHouse
06.2017 - 12.2018
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Backed up servers by checking on tables and retrieving items for guests.
- Promoted business loyalty by fostering positive customer relationships.
Hostess/Server's Assistant
Milestones Grill + Bar Dundas Square
04.2016 - 01.2017
- Warmly greeted guests and escorted them to their assigned table while describing the layout of the restaurant as well as the specialty menu items
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took down guest orders and relayed them to their servers as well as ran food and drinks to tables when necessary
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Responsible for bussing dirty dishes, and resetting dirty tables in a presentable fashion for new guests
Hostess
Lee Restaurant
06.2015 - 10.2015
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Thoroughly learned and memorized food and drinks menus to answer any customers queries around our food/drinks menu
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
Bachelor of Science - Psychology
University of Toronto
Toronto, ON06-2018
Skills
- Smart-serve Certified
- OpenTable Certified
- POS Operation
- Fluent in English and Chinese (Mandarin); basic knowledge of French
- Experience working in upscale, high-end, high-volume settings
- Guest Relations
- Quick learner, ability to adapt and adjust to new environments
- Upselling strategies
Timeline
Server
Caffe Demetre
05.2018 - 09.2018
Lead Hostess
Amsterdam BrewHouse
06.2017 - 12.2018
Hostess/Server's Assistant
Milestones Grill + Bar Dundas Square
04.2016 - 01.2017
Hostess
Lee Restaurant
06.2015 - 10.2015
Bachelor of Science - Psychology
University of Toronto