Hazel Wong
Channel Support
Summary
Sales support professional with over five years of experience in the telecom industry. Successfully conducted product training, channel development, and advertising campaigns. Achieved a 15% increase in sales revenue through successful collaboration. Coordinated with cross-functional teams to ensure seamless execution of retail operations and enhance customer experience. Committed to lifelong growth and driving innovation.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Assistant Channel Support Manager
China Telecom Global Limited
03.2022 - Current
- Designed and delivered effective training programs of telecom products for diverse global audience of over 100 colleagues
- Developed and executed effective execution of channel programs for Hong Kong drifter, resulting in 50% of B2C telecommunication sales revenue generated through collaboration with social media channels and 40% generated through Mainland Students' Association of University.
- Provided outstanding VIP customer service to over 20 corporate clients, resulting in high levels of satisfaction and repeat business.
- Analyzed potential customers' needs and recommended customized B2B products to meet them.
- Supervised retail shop performance and daily operations to optimize customer experiences.
Sales Support
China Unicom, Operations Limited
06.2017 - 02.2022
- Optimized revenue and cost management of goods sold, including smartphones and prepaid SIM cards, by ensuring effective communication and collaboration with supplier, resulted in 15% increase in sales revenue due to successful partnership with Apple Limited.
- Streamlined supply chain management and optimized inventory by liaising with suppliers, resulted in 20% reduction in inventory carrying costs
- Increased 5% sales revenue through successful advertising campaign featuring Key Opinion Leader (KOL).
- Coordinated with cross-functional teams to ensure seamless execution of retail operations, enhancing customer experience and optimizing processes
Part Time Assistant
Hong Kong Institute of Human Resource Management
02.2017 - 05.2017
- Conducted successful outreach efforts to locate and contact potential corporate members.
- Maintained accurate records and tracked progress of outreach efforts.
Part Time Telebet Services Assistant
The Hong Kong Jockey Club
06.2014 - 01.2017
- Managed over 50 customer calls per day and provided information about products and services.
Trainee
Allbright Law office
Tianjin
06.2016 - 07.2016
- Collected and analyzed data to support management reporting.
- Prepared briefs and statements of issues involved in cases
Part Time Promoter
CSL Mobile Limited
08.2015 - 09.2015
- Greeted customers and determined their needs and preferences.
- Provided product recommendations and assisted customers in locating desired products.
President
Shue Yan University Environmental & Healthy Group
10.2013 - 06.2014
- Took on leadership role in planning and initiating events
- Problem-solved under time constraints
- Worked with Hall Management Office and Resident Assistant
Education
Bachelor of Commerce - Law and Business
Hong Kong Shue Yan University
08.2013 - 07.2017
Skills
Product training and development
Channel sales and partnership development
VIP customer service and account management
Business development planning and execution
Cross-functional collaboration and communication
Market research and analysis
Certification
Project Management Professional (PMP)® Preparation Course
Extra-curricular Activities
President
Hong Kong Shue Yan University-Environmental & Healthy Group
• Took on leadership role in planning and initiating events.
• Problem-solved under time constraints
• Worked with Hall Management Office
Timeline
Project Management Professional (PMP)® Preparation Course
04-2023
China Telecom Cloud Certification
12-2022
Assistant Channel Support Manager
China Telecom Global Limited
03.2022 - Current
Accredited General Mediation Course
10-2017
Sales Support
China Unicom, Operations Limited
06.2017 - 02.2022
Part Time Assistant
Hong Kong Institute of Human Resource Management
02.2017 - 05.2017
Trainee
Allbright Law office
06.2016 - 07.2016
Part Time Promoter
CSL Mobile Limited
08.2015 - 09.2015
Part Time Telebet Services Assistant
The Hong Kong Jockey Club
06.2014 - 01.2017
President
Shue Yan University Environmental & Healthy Group
10.2013 - 06.2014
Bachelor of Commerce - Law and Business
Hong Kong Shue Yan University
08.2013 - 07.2017