Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Hazel Monte

Hazel Monte

Cebu City

Summary

Results-driven Accounts Receivable (AR) Cash Application Team Lead with 11+ years of experience in financial operations, cash application, and process optimization. Proven ability to lead teams, drive operational efficiencies, and ensure compliance with financial policies. Skilled in ERP systems (SAP, Oracle, JD Edwards, MS Dynamics), account reconciliation, and stakeholder collaboration. Recognized for strong leadership, problem-solving, and process improvement initiatives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Lead, Accounts Receivable

Dover Business Services Philippines Corporation
07.2023 - Current
  • Lead a team of 26 direct reports, providing coaching, performance management, and career development
  • Oversee workload analysis, capacity planning, and inbox management to ensure accurate and timely cash application
  • Manage cash application activities to support monthly financial metrics and compliance requirements
  • Conduct daily Reconciliation Audits and perform Month-End Closing Activities
  • Handle internal and external escalations, ensuring efficient query resolution and customer satisfaction
  • Spearhead multiple transition projects (Project Eclipse, Betelgeuse, Apple, Descartes, Milkyway, Perseid, Halley, Bluemoon)
  • Selected as 2024 AR Summit Representative in the USA for VSG – a Dover Operating Company
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Senior Analyst, Accounts Receivable

Dover Business Services Philippines Corporation
10.2022 - 07.2023
  • Applied and reconciled high-volume cash transactions with accuracy
  • Performed daily bank reconciliations and ensured alignment with legacy accounting systems
  • Achieved the Project IREX Transition Excellence Award for successful transition execution for Markem-Imaje – a Dover Operating Company

Analyst, Accounts Receivable

Dover Business Services Philippines Corporation
01.2019 - 09.2022
  • Applied cash to customer accounts based on customer remittance advice, ensuring accurate and timely processing
  • Managed customer credit exposure, including monitoring overdue accounts, resolving potential collection issues, and coordinating with the Operating Company
  • Tracked and monitored ServiceNow tickets assigned to the team to ensure timely resolution
  • Recommended customer maintenance changes identified during the cash application process
  • Led payment issue investigations, collaborating with Sales, Customer Service, Operations, and Shipping teams to resolve discrepancies
  • Performed bank reconciliations and balanced funds on a weekly and monthly basis
  • Maintained productivity and ensured adherence to service level agreements (SLAs) in a complex financial environment
  • Processed internal transfer transactions and assisted in continuous improvement projects
  • Recognized as Pinnacle Top Performer
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

Analyst, Accounts Receivable

Mercedes-Benz Group Services Phils., Inc.
04.2018 - 02.2019
  • Company Overview: (Shared Service)
  • Applied cash and manage AR invoicing across multiple markets (Belgium, France, Spain, Portugal, Denmark, UK)
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.

Junior Analyst, Accounts Receivable

Mercedes-Benz Group Services Phils., Inc.
07.2015 - 03.2018
  • Company Overview: (Shared Service)
  • Led offshoring projects for Mercedes-Benz Retail Group, including a training period in Madrid
  • Migrated Level 2 Processes, including invoicing and cash management procedures
  • Recognized as Expanded Star Performer for multiple quarters (2016, 2018)
  • Participated in special projects as assigned by senior leadership team members while maintaining core responsibilities as Junior Analyst.

Education

MBA - Business Administration

Philippine Christian University, 1648 Taft Ave, Malate, Manila, Philippines
08-2025

Bachelor of Science - Accounting Technology

St. Paul University Dumaguete, L. Rovira Rd, Dumaguete, Negros Oriental
11.2014

Secondary Education -

Siquijor State College, Larena, Siqujor
04.2010

Elementary Education -

Larena Central Elementary School, Larena, Siquijor Province
04.2006

Skills

  • SAP
  • Oracle
  • JD Edwards
  • MS Dynamics
  • HighRadius
  • Account reconciliation
  • Financial Analysis
  • Cash Application
  • Bank reconciliation
  • Leadership
  • Team Development
  • Process Improvement
  • Process improvement

Certification

  • French & German Language Courses | Mercedes-Benz Group Services Phils., Inc.
  • Change Management & Stress Management | Trainstation Program, The Liloelele Inc.
  • Effective Business Communication & Presentation Skills | Speedtalk
  • Human-Centric Leadership in the Age of AI: Balancing Automation with Empathy | Philippine Christian University
  • Lean Six Sigma Yellow Belt | Dover Business Services Philippines Corporation

References

Cherelane Rubio

Team Lead, Accounts Receivable

Dover Business Services Philippines Corporation

Phone Number: 09171602772

Zandra Mag-usara

Senior Team Lead, Accounts Receivable

Dover Business Services Philippines Corporation

Phone Number: 09176357852

Timeline

Team Lead, Accounts Receivable - Dover Business Services Philippines Corporation
07.2023 - Current
Senior Analyst, Accounts Receivable - Dover Business Services Philippines Corporation
10.2022 - 07.2023
Analyst, Accounts Receivable - Dover Business Services Philippines Corporation
01.2019 - 09.2022
Analyst, Accounts Receivable - Mercedes-Benz Group Services Phils., Inc.
04.2018 - 02.2019
Junior Analyst, Accounts Receivable - Mercedes-Benz Group Services Phils., Inc.
07.2015 - 03.2018
Philippine Christian University - MBA, Business Administration
St. Paul University Dumaguete - Bachelor of Science, Accounting Technology
Siquijor State College - Secondary Education,
Larena Central Elementary School - Elementary Education,

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Hazel Monte