Harry Ng
Hong Kong
Summary
I am a year four Hospitality and Real Estate student at the Chinese University of Hong Kong. My passion for hotel management and exhibition management brought me to the School of Hotel and Tourism Management in CUHK. Last semester I completed my foundation programs covering accounting, finance, hospitality and hotel management.
Overview
3
3
years of professional experience
Work History
Front Desk Officer
Hotel Hart
09.2024 - Current
- As a Front Desk Officer, I oversee guest check-ins and check-outs, manage reservations, and provide personalized service to ensure a seamless guest experience
- Additionally, I assist in concierge duties, offering local recommendations, arranging transportation, and handling guest inquiries
- My role also involves supporting housekeeping operations, coordinating room status updates, and ensuring cleanliness standards are met
- This multifaceted position has given me a comprehensive understanding of hotel operations, from front-of-house guest interactions to back-of-house efficiency
- My adaptability, attention to detail, and commitment to service excellence allow me to contribute effectively across different departments
MICE Operation & Planning, Intern
Hong Kong Tourism Board
01.2024 - 06.2024
- As an Operations Associate at the Hong Kong Tourism Board, I was responsible for managing stakeholder communications and driving key tourism initiatives
- In this role, I liaised with the Worldwide Office, local DMCs, overseas agents, and event organizers, ensuring efficient and effective information exchange
- A core part of my responsibilities was overseeing the Hong Kong Rewards! Program
- This involved representing Hong Kong to incentivize visitors, such as providing souvenirs and organizing traditional cultural performances
- I also worked to develop new tourism products and foster strong relationships with various attractions
- Additionally, I coordinated familiarization (Fam) tours, introducing Hong Kong to corporate agents and overseas partners
- The objective was to enhance their understanding of the destination, empowering them to recommend Hong Kong more effectively to prospective travellers
- One of my most significant achievements was leading the Incentive Playbook launch event
- This high-profile initiative brought together over 100 overseas agents and 200 local trade partners to unveil the new program
- Through this event, I demonstrated strong event management skills, as well as the ability to build and nurture key industry relationships
- This internship allowed me to develop a versatile skill set, including customer relationship management, event organization, and effective teamwork
- I am confident that these transferable skills would make me a valuable asset to your organization
Kai Tak Airside Customer Service Ambassador
Nan Fung Group
09.2023 - 12.2023
- As a customer service representative, my current role is critical in ensuring the smooth functioning of operations within the shopping mall
- I am responsible for managing the customer service and information counter, handling inquiries and feedback from shoppers and tenants, maintaining the cleanliness and overall condition of the mall, assisting in organizing promotions and events and facilitating voucher sales and redemptions
- These responsibilities have allowed me to develop and enhance my office skills while also improving my ability to work effectively in a team, communicate clearly, and collaborate with colleagues and customers
- Additionally, this experience has provided me with valuable familiarity in the Kai Tak Cruise Terminal
Executive lounge intern
JW Marriott
05.2022 - 07.2022
- During my internship at JW Marriott, I had the opportunity to work in the Executive Lounge where I provided excellent guest services
- This experience was very fulfilling as I received more than 10 letters from happy guests, appreciating the effort I put into delivering exceptional experiences
- As a result, JW Marriott recognized me as the 'Trainee of the Quarter' for my outstanding performance during the internship
- These achievements showcase my ability to consistently exceed guest expectations and demonstrate my professionalism in providing top-notch service
Education
Hospitality and Real estate -
The Chinese University of Hong Kong
05.2025
Skills
- Delivery handling
- Guest services
- Microsoft office
- Complaint management
- Registration
- Guest relations
- Reception management
- VIP guest relations
- Room assignments
- Hotel reservation systems
- Guest check-in and check-out
Languages
Chinese (Cantonese)
Native language
English
Proficient
C2
Chinese (Mandarin)
Proficient
C2
Japanese
Intermediate
B1
Timeline
Front Desk Officer
Hotel Hart
09.2024 - Current
MICE Operation & Planning, Intern
Hong Kong Tourism Board
01.2024 - 06.2024
Kai Tak Airside Customer Service Ambassador
Nan Fung Group
09.2023 - 12.2023
Executive lounge intern
JW Marriott
05.2022 - 07.2022
Hospitality and Real estate -
The Chinese University of Hong Kong
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