HANNAH ALICE JOHN
Assistant Manager – Training | L&D Strategy | DE&I Advocate
Trivandrum
Summary
Experienced and people-centric L&D professional with over a decade of expertise in designing and delivering high-impact training programs for global insurance clients. Adept at managing end-to-end training transitions, facilitating leadership development, and embedding DE&I principles into learning strategies. Recognized for fostering a culture of excellence, inclusion, and capability-building through innovative coaching and training practices.
Overview
11
11
years of professional experience
Work History
Assistant Manager – Training
Allianz India
09.2023 - Current
- Company Overview: GIO Australia Contact Centre
- Spearheaded the successful transition of contact centre operations from Australia to Pune, enabling a seamless knowledge transfer and business continuity.
- Designed scalable, blended training programs aligned with global service expectations and regulatory standards.
- Managed trainer performance, optimized delivery metrics, and maintained high training effectiveness across cohorts.
- Recognized with the DE&I Championship Award for inclusive facilitation, accessibility in training content, and team engagement.
- Mentored high-potential employees via IGNITE, enhancing internal career progression and IJP readiness.
- Collaborated with senior stakeholders to deliver upskilling sessions, refresher workshops, and process re-training.
- Drove digital learning initiatives using microlearning and feedback-led iteration.
- GIO Australia Contact Centre
Process Trainer
Allianz India
09.2019 - 08.2023
- Company Overview: GIO Australia Contact Centre
- Designed and delivered technical and customer-centric training for new hires and transitioning teams.
- Developed knowledge assessments, skill-gap metrics, and structured interventions.
- Led the IGNITE leadership initiative—coaching aspiring leaders on interviews, confidence, and communication.
- Built strong relations with Australia-based SMEs to update content and address workflow changes.
- GIO Australia Contact Centre
Process Trainer
Allianz India
06.2017 - 08.2019
- Company Overview: GIO Australia Policy Operations & RTS
- Supported onboarding of new employees; delivered role-specific functional training.
- Provided real-time coaching and maintained trackers on onshore feedback.
- Collaborated with Australian SMEs to enhance quality parameters and process clarity.
- GIO Australia Policy Operations & RTS
Sales Trainer
Allianz India
02.2017 - 06.2017
- Company Overview: AH Retail Sales
- Conducted induction training and developed scripts to improve outbound sales performance.
- Coached agents on rapport building, objection handling, and compliance.
- Liaised with UK stakeholders for improving training content and outcomes.
- AH Retail Sales
Customer Service Associate
Allianz India
06.2014 - 02.2017
- Company Overview: UK Petplan Sales
- Delivered inbound and underwriting support for UK-based pet insurance clients.
- Maintained policy accuracy and customer satisfaction under strict quality metrics.
- UK Petplan Sales
Education
MSc - International Business, International Marketing, Global Supply Chain
London South Bank University
MSc - Biotechnology
D.G. Vaishnav College
BSc - Adv. Zoology & Biotechnology
Women’s Christian College
Skills
- Corporate Training & Development
- Leadership Coaching & Mentoring
- Stakeholder Engagement (Australia, UK)
- DE&I Champion & Change Leader
- Transition & Process Migration
Interests
Leadership Psychology
Reading
DE&I Advocacy
Awards And Initiatives
- DE&I Championship Award, 2023, For driving inclusive training initiatives and fostering workplace equity
- IGNITE Leadership Program, Launched and managed a development program for internal job aspirants
Timeline
Assistant Manager – Training
Allianz India
09.2023 - Current
Process Trainer
Allianz India
09.2019 - 08.2023
Process Trainer
Allianz India
06.2017 - 08.2019
Sales Trainer
Allianz India
02.2017 - 06.2017
Customer Service Associate
Allianz India
06.2014 - 02.2017
MSc - Biotechnology
D.G. Vaishnav College
BSc - Adv. Zoology & Biotechnology
Women’s Christian College
MSc - International Business, International Marketing, Global Supply Chain
London South Bank University
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