Summary
Overview
Work History
Education
Skills
Interests
Awards And Initiatives
Timeline
Generic

HANNAH ALICE JOHN

Assistant Manager – Training | L&D Strategy | DE&I Advocate
Trivandrum

Summary

Experienced and people-centric L&D professional with over a decade of expertise in designing and delivering high-impact training programs for global insurance clients. Adept at managing end-to-end training transitions, facilitating leadership development, and embedding DE&I principles into learning strategies. Recognized for fostering a culture of excellence, inclusion, and capability-building through innovative coaching and training practices.

Overview

11
11
years of professional experience

Work History

Assistant Manager – Training

Allianz India
09.2023 - Current
  • Company Overview: GIO Australia Contact Centre
  • Spearheaded the successful transition of contact centre operations from Australia to Pune, enabling a seamless knowledge transfer and business continuity.
  • Designed scalable, blended training programs aligned with global service expectations and regulatory standards.
  • Managed trainer performance, optimized delivery metrics, and maintained high training effectiveness across cohorts.
  • Recognized with the DE&I Championship Award for inclusive facilitation, accessibility in training content, and team engagement.
  • Mentored high-potential employees via IGNITE, enhancing internal career progression and IJP readiness.
  • Collaborated with senior stakeholders to deliver upskilling sessions, refresher workshops, and process re-training.
  • Drove digital learning initiatives using microlearning and feedback-led iteration.
  • GIO Australia Contact Centre

Process Trainer

Allianz India
09.2019 - 08.2023
  • Company Overview: GIO Australia Contact Centre
  • Designed and delivered technical and customer-centric training for new hires and transitioning teams.
  • Developed knowledge assessments, skill-gap metrics, and structured interventions.
  • Led the IGNITE leadership initiative—coaching aspiring leaders on interviews, confidence, and communication.
  • Built strong relations with Australia-based SMEs to update content and address workflow changes.
  • GIO Australia Contact Centre

Process Trainer

Allianz India
06.2017 - 08.2019
  • Company Overview: GIO Australia Policy Operations & RTS
  • Supported onboarding of new employees; delivered role-specific functional training.
  • Provided real-time coaching and maintained trackers on onshore feedback.
  • Collaborated with Australian SMEs to enhance quality parameters and process clarity.
  • GIO Australia Policy Operations & RTS

Sales Trainer

Allianz India
02.2017 - 06.2017
  • Company Overview: AH Retail Sales
  • Conducted induction training and developed scripts to improve outbound sales performance.
  • Coached agents on rapport building, objection handling, and compliance.
  • Liaised with UK stakeholders for improving training content and outcomes.
  • AH Retail Sales

Customer Service Associate

Allianz India
06.2014 - 02.2017
  • Company Overview: UK Petplan Sales
  • Delivered inbound and underwriting support for UK-based pet insurance clients.
  • Maintained policy accuracy and customer satisfaction under strict quality metrics.
  • UK Petplan Sales

Education

MSc - International Business, International Marketing, Global Supply Chain

London South Bank University

MSc - Biotechnology

D.G. Vaishnav College

BSc - Adv. Zoology & Biotechnology

Women’s Christian College

Skills

  • Corporate Training & Development
  • Leadership Coaching & Mentoring
  • Stakeholder Engagement (Australia, UK)
  • DE&I Champion & Change Leader
  • Transition & Process Migration

Interests

Leadership Psychology
Reading
DE&I Advocacy

Awards And Initiatives

  • DE&I Championship Award, 2023, For driving inclusive training initiatives and fostering workplace equity
  • IGNITE Leadership Program, Launched and managed a development program for internal job aspirants

Timeline

Assistant Manager – Training

Allianz India
09.2023 - Current

Process Trainer

Allianz India
09.2019 - 08.2023

Process Trainer

Allianz India
06.2017 - 08.2019

Sales Trainer

Allianz India
02.2017 - 06.2017

Customer Service Associate

Allianz India
06.2014 - 02.2017

MSc - Biotechnology

D.G. Vaishnav College

BSc - Adv. Zoology & Biotechnology

Women’s Christian College

MSc - International Business, International Marketing, Global Supply Chain

London South Bank University
HANNAH ALICE JOHNAssistant Manager – Training | L&D Strategy | DE&I Advocate