Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Alba

Working Student

Summary

Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Front of House Employee

Southside Lantau
12.2021 - Current
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
  • Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.

Retail Sales Associate

Lantau Base Camp
08.2024 - 09.2024
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.

Retail Sales Associate

Cotton On Group
05.2024 - 08.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.

Education

Diploma - Early Childhood Education

The Eduction University of Hong Kong
Tai Po, Hong Kong
04.2001 -

High School Diploma -

Rosaryhill Secondary School
Wanchai, Hong Kong
04.2001 -

Skills

Knowledge of child development principles

Effective classroom management

Customer engagement

Attention to detail

Effective communication

Cash handling proficiency

Timeline

Retail Sales Associate

Lantau Base Camp
08.2024 - 09.2024

Retail Sales Associate

Cotton On Group
05.2024 - 08.2024

Front of House Employee

Southside Lantau
12.2021 - Current

Diploma - Early Childhood Education

The Eduction University of Hong Kong
04.2001 -

High School Diploma -

Rosaryhill Secondary School
04.2001 -
Hannah AlbaWorking Student