Hannah Alba
Working Student
Summary
Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Front of House Employee
Southside Lantau
12.2021 - Current
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Established welcoming atmosphere by greeting each guest warmly.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
Retail Sales Associate
Lantau Base Camp
08.2024 - 09.2024
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
Retail Sales Associate
Cotton On Group
05.2024 - 08.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
Education
Diploma - Early Childhood Education
The Eduction University of Hong Kong
Tai Po, Hong Kong 04.2001 -
High School Diploma -
Rosaryhill Secondary School
Wanchai, Hong Kong 04.2001 -
Skills
Knowledge of child development principles
Effective classroom management
Customer engagement
Attention to detail
Effective communication
Cash handling proficiency
Timeline
Retail Sales Associate
Lantau Base Camp
08.2024 - 09.2024
Retail Sales Associate
Cotton On Group
05.2024 - 08.2024
Front of House Employee
Southside Lantau
12.2021 - Current
Diploma - Early Childhood Education
The Eduction University of Hong Kong
04.2001 -
High School Diploma -
Rosaryhill Secondary School
04.2001 -
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