GRACE SUNG
Sales Coach
Hong Kong
Summary
Intrapreneurial talent development leader with 10 years of experience in talent management, leadership development, and sales enablement. Recognizes gaps to develop sales strategies aligning with business goals. Constantly pondering "What is working and how can we do more of it?" Strives to explore bright spots in each situation and replicate success within the organization.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
Sales Coach
Self-employed
03.2024 - Current
- Organized engaging workshops to foster a collaborative learning environment and sharing of best practices among peers.
- Improved customer satisfaction ratings through targeted coaching on active listening skills and empathetic responses to client concerns.
- Revamped outdated sales scripts, resulting in higher quality interactions with prospects during cold calls or followups.
Sales Enablement Manager
Airwallex
04.2023 - 02.2024
- Trained and mentored 20+ new personnel hired to fulfill various roles.
Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 28%. - Used HubSpot to revamp e-training for APAC employees and increase company retention and productivity rates 30%.
- Boosted team morale with regular recognition of outstanding achievements and contributions to the company.
- Enhanced team''s closing ratios through in-depth training on effective communication and negotiation tactics.
- Conducted regular one-on-one sessions to provide personalized feedback and support for each team member.
Sales Enablement Specialist
Datasite
09.2021 - 04.2023
- Boosted overall customer satisfaction rates by emphasizing the importance of exceptional service during all stages of the sales process in trainings.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Fostered a positive learning environment that encouraged open dialogue, collaboration, and continuous improvement among team members.
- Facilitated workshops focused on overcoming objections, closing deals, and building long-term client relationships.
Client Manager
The Gap Partnership
10.2020 - 09.2021
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Sales Manager
Vfluencer
11.2019 - 10.2020
- Company Overview: Vfluencer is a platform that enable brands to be matched with Chinese influencers online.
- My role is to help to scale the business organically, strategically help clients to build presence in China.
- We have brought in billions streams and sold out beauty, supplement, food items.
- I had to picture myself as CEO of my own business since Vfluencer is an early stage start-up.
- I was employee number 4, along with 3 co-founders.
- Vfluencer is a platform that enable brands to be matched with Chinese influencers online.
Learning and Development Associate
CLSA
Hong Kong
11.2017 - 11.2019
- Designed, planned, organized and directed orientation and training programs for employees or customers.
- Evaluated the effectiveness of training programs using key performance indicators and adjusted content as needed.
- Championed a culture of continuous improvement by encouraging employees to actively participate in ongoing professional development activities.
- Streamlined onboarding processes for new hires, resulting in reduced timetoproductivity.
Learning and Development Coordinator
Goldman Sachs
06.2015 - 11.2017
- Collaborated with cross-functional teams to identify skills gaps and develop relevant training solutions, fostering a culture of continuous learning.
- Championed a company-wide culture of continuous improvement by regularly reviewing and updating existing training materials.
- Developed and delivered targeted training modules, resulting in improved overall job performance across the organization.
- Aligned L&D strategies with overall business objectives, ensuring the development of a skilled workforce capable of meeting future challenges.
Translator
Freelance
01.2012 - 12.2016
- Translated documents from Chinese to English.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
Digital Marketing Specialist
Salient Holdings Limited
09.2014 - 05.2015
- Boosted website traffic with targeted SEO tactics, keyword research, and content optimization.
- Created social media content with innovative brand messaging to support new product launches.
- Increased brand awareness with ambassador partnerships and targeted email campaigns.
Judo Coach
Shatin Judo Club
07.2004 - 12.2014
- Organized and conducted judo clinics for beginners, fostering a strong foundation in the sport.
- Collaborated with fellow coaches to design comprehensive workout regimens, contributing to team success at competitions.
Account Executive
South China Financial
05.2012 - 09.2014
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Education
Bachelor of Business Administration (BBA) - Risk Management and Insurance, International Business
Temple University
10.2008 - 12.2012
Consultative Selling - undefined
Dan Lok University
01.2019 - 12.2020
Skills
Consultative Sales
Upselling strategies
Coaching techniques
Sales Enablement
Talent Management
Timeline
Sales Coach
Self-employed
03.2024 - Current
Sales Enablement Manager
Airwallex
04.2023 - 02.2024
Sales Enablement Specialist
Datasite
09.2021 - 04.2023
Client Manager
The Gap Partnership
10.2020 - 09.2021
Sales Manager
Vfluencer
11.2019 - 10.2020
Consultative Selling - undefined
Dan Lok University
01.2019 - 12.2020
Learning and Development Associate
CLSA
11.2017 - 11.2019
Learning and Development Coordinator
Goldman Sachs
06.2015 - 11.2017
Digital Marketing Specialist
Salient Holdings Limited
09.2014 - 05.2015
Account Executive
South China Financial
05.2012 - 09.2014
Translator
Freelance
01.2012 - 12.2016
Bachelor of Business Administration (BBA) - Risk Management and Insurance, International Business
Temple University
10.2008 - 12.2012
Judo Coach
Shatin Judo Club
07.2004 - 12.2014
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