Grace Ramos

Talent Acquisition

• Manage end-to-end recruitment processes for hiring requirements globally for all the
• BAUs
• Act as business partner to hiring managers; including defining new roles within the company and the team structure,advise on market movements,candidate profiling, salary benchmarking, and hiring processes
• Define and execute talent acquisition strategy; including creating job descriptions, direct sourcing, managing the interview process, and offer negotiation
• Delivers hires across technology, product, sales and operations

HR Operation & Engagement

• Conduct and monitor onboarding and offboarding for new joiners both full-time & interns; including personal data collection, IT communication for account set-up and deletion, and employee benefits registration and termination
• Facilitate the bi-weekly catch-up with IT Infra & Security team for employee onboarding & off-boarding updates
• Manages the onboarding & offboarding tracker for both full-time staff and interns
• Provide administrative support to employees regarding new visa application, transfer and extension
• Prepare the new hires documentation, exit interview
• Handles people queries and administer the daily HR Operations

Talent Acquisition

• Manage end-to-end recruitment processes for hiring requirements globally for all the
• BAUs
• Act as business partner to hiring managers; including defining new roles within the company and the team structure,advise on market movements,candidate profiling, salary benchmarking, and hiring processes
• Define and execute talent acquisition strategy; including creating job descriptions, direct sourcing, managing the interview process, and offer negotiation
• Delivers hires across technology, product, sales and operations

HR Operation & Engagement

• Conduct and monitor onboarding and offboarding for new joiners both full-time & interns; including personal data collection, IT communication for account set-up and deletion, and employee benefits registration and termination
• Facilitate the bi-weekly catch-up with IT Infra & Security team for employee onboarding & off-boarding updates
• Manages the onboarding & offboarding tracker for both full-time staff and interns
• Provide administrative support to employees regarding new visa application, visa transfer or visa extension
• Prepare the new hires documentation, exit interview

• Infrastructure, Cloud, Applications and Project
• Meet and communicate with the Human Resource team and Hiring Managers to get a clear view on their hiring needs and organizational goals
• Conducte business development calls and meetings to get active jobs from prospective and existing clients
• Research, develop, and implement strategies based on client’s needs
• Define job description and document specifications
• Identify prospective candidates using a variety of channels such as Efinancial Career,
• LinkedIn, jobsDB, etc
• Conduct candidate interviews for the active roles and did reverse marketing through candidate spec
• Present shortlisted candidates to the hiring managers and human resource team by presenting a detailed candidate profile summary
• Do reference checks if required by the client
• Build long-term client and candidate relationships
• Research and developed a sustainable candidate lead strategy

• Sales and Distribution
• Meet and communicate with the Human Resource team and Hiring Managers to get a clear view on their hiring needs and organizational goals
• Conduct business development calls and meetings to get active jobs from prospective and existing clients
• Research, develop, and implement strategies based on client’s needs
• Define job description and document specifications
• Identify prospective candidates using a variety of channels such as Efinancial Career,
• LinkedIn, jobsDB, etc
• Conduct candidate interviews for the active roles and did reverse marketing through candidate spec
• Present shortlisted candidates to the hiring managers and human resource team by presenting a detailed candidate profile summary
• Do reference checks if required by the client
• Build long-term client and candidate relationships
• SThree (Hong Kong & Japan) via PSG

• Promoted to Senior Recruiter III after 2 years working for PSG supporting
• SThree
• Sources resumes of qualified candidates for specific job orders, using job boards (CareerCross & E-financial), applicant tracking systems (Apollo & Salesforce), company web sites, etc
• Generate leads through cold calling and direct headhunting
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements; documents these interviews then send it to partner consultant in Tokyo for submission
• Sets up interviews between candidates and hiring managers Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building
• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

• I was recruiting for the Hong Kong market for 6 months focusing on the business analysis and project management type of roles
• I was then moved to SThree Japan – Huxley to help the Associate Director build both candidate and client databases
• As one of the brand first hires, I covered various roles such as Accounting & Finance, IT, Compliance and Front-Middle office roles across multiple industries.

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements; documents these interviews Sets up interviews between candidates and hiring managers Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building
• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

• Assist customers with bill disputes
• Assist customers with basic technical concerns
• Document, resolve, and create necessary cases for further review
• Job requires a graveyard shift starting 2 am to 11 am (8hours).
• Create and file cases for check cards, checks and ACH fraud transactions
• Submit reports to onshore (US based investigator) for case review and resolution
• Receive inbound calls from clients, bank representatives and law enforcement agencies with transaction inquiry or account inquiry.