Gloria Ma
Human Resources - HKBP/Generalist
Summary
A detail-oriented team player with strong organizational skills and able to handle multiple projects simultaneously. Seeking an opportunity that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Associate Director
Daiwa Capital Markets Hong Kong Limited
4 2023 - Current
- Established strong relationships with Front Office managements , creating mutually beneficial opportunities for growth and collaboration.
- In charge of the recruitment process of Interns, Permanent and Contract staff for FO.
- Manage onboarding logistics including visa application, pre-employment checks and relocation arrangements.
- Act as strategic partner to internal client group by providing HR advice and support.
- Mentored two junior staff members, providing guidance on professional development opportunities and career progression paths within the department.
- Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
- Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Coordinate the Annual Compensation Review (ACR) process for APAC region
- Contribute statistical analysis in the ACR discussion with regional offices management and branch managers
- Manage expatriates' relocation arrangement (around 30 expats), support intercultural training to the expats for smooth transition to new office location
- Handle Expats' subsidized expenses reimbursement, and generate reports to Headquarter
- Review the expat policy periodically and provide market data to Headquarters for policy revision
- Liaison for several charity vendors , handling the budget, planning, promotion and execution of the CSR event
- Organized a series of wellness events for Hong Kong and other regional offices
- Coordinate and host internal trainings and seminars (ie. Discrimination Law, MPF update, Medical insurance updates)
- Monitor employees' holiday record ensure adherence to SFC policy
- Organize company annual dinner and coordinate promotional matters
- Coordinator of Business Continuity Program.
HR Officer
Daiwa Capital Markets Hong Kong Limited
04.2019 - 03.2023
HR Assistant
Daiwa Capital Markets Hong Kong Limited
08.2015 - 03.2019
Administrative Assistant
La Prairie Hong Kong Limited
01.2014 - 08.2015
- Organize and coordinate internal and promotional events
- Prepare periodic sales report for finance department to accurately forecast future sales
- Organize and prepare all internal purchases and internal expenses reimbursements.
Company Secretary
Tom Management (Contract)
04.2013 - 10.2013
- Ensuring meetings are effectively organized while taking accurate minute
- Maintaining effective records and administration
- Upholding legal requirements of governing documents for speedy applications for clients.
Account Manager (Commercial Group)
PCCW HKT
12.2011 - 06.2012
- Creating comprehensive quotations accommodating clients' needs to achieve sales
- Develop client relationships develop into future business opportunities.
Education
Bachelor of Science - Financial Management and Accounting
Upper Iowa University (HK Campus)
Hong Kong 2009.01 - 2012.04
Skills
Team Collaboration and Leadership
Customer Relationship Management
Event Planning
MS Office, HRIS (IPL)
Onboarding and training
Team Collaboration and Leadership
Languages
Chinese (Cantonese), Chinese (Mandarin)
Native language
English
Proficient
C2
Hobbies
Wakesurfing, baking (my teammates are my guinea pigs!), travel planning, weight training.
Timeline
HR Officer
Daiwa Capital Markets Hong Kong Limited
04.2019 - 03.2023
HR Assistant
Daiwa Capital Markets Hong Kong Limited
08.2015 - 03.2019
Administrative Assistant
La Prairie Hong Kong Limited
01.2014 - 08.2015
Company Secretary
Tom Management (Contract)
04.2013 - 10.2013
Account Manager (Commercial Group)
PCCW HKT
12.2011 - 06.2012
Associate Director
Daiwa Capital Markets Hong Kong Limited
4 2023 - Current
Bachelor of Science - Financial Management and Accounting
Upper Iowa University (HK Campus)
2009.01 - 2012.04
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