Gloria Chih
Have More Than 13 Years Of System Program Manager (5yrs) / Engineering Project Manager (8yrs), And Have 8 Year Experience In Sourcing/Commodity Manager.
Taipei
Summary
Accomplished System Manager at HP Inc., adept in Program/Project Management and Cross-Functional Team Leadership. Proactive and result-oriented attitude toward given assignments. Stand for high pressure working environment. Learn fast and eager to take new challenges.
Overview
21
21
years of professional experience
Work History
Sr. System Manager
Hewlett-Packard Inc. Taipei, Taiwan
07.2019 - Current
- Overseeing projects from Concept planning, NPI development to Sustaining phase.
- Lead system teams included HW, FW, SW, Quality, MKT, Service, and SC to launch products on time.
- Handle technical issues, cost issue, regulatory issues, shipment problems, and drive for closure.
- Lead Multi ODMs in parallel to deliver projects that met HP Target.
- Evaluated competing technology solutions by conducting thorough research and analysis, ensuring informed decision-making in line with organizational goals.
Engineering Program Manager
Hewlett-Packard Inc. Taipei, Taiwan
Taipei
10.2013 - 07.2019
- Led cross-functional teams for successful product launches, resulting in increased customer satisfaction.
- Spearheaded complex engineering projects from concept to completion, ensuring timely delivery within budget constraints.
- Achieved defined cost, schedule and performance requirements of projects.
- Fixed any technical issue and provided resolution tracking on projects.
- Regularly driving the refinement of the functionality tests, reliability tests, compatibility tests, ensuring adherence to industry standards and customer requirements.
Senior Project Manager
Best Buy China Ltd.
Taipei, Taiwan
11.2011 - 10.2013
- Managed multi-million-dollar programs and lead complete projects construction from SKU award to ex-factory, ensuring on-time delivery and meeting product obligations, achieved 95% on-time shipments.
- The winner of the Best Buy “Hero Award” in Year 2013 – one of 8 candidates from 400 Best Buy EXB employees
- Accomplished the launch of 1st Best Buy MHL TV (46”, 55”) by involving and leading multiple parties in Year 2012
- Lead project team involving design house, JDM, and Best Buy internal members to successfully launch 1st Best Buy LED bulb (40W/60W) on-time.
- Lead Year 2013 Back-to-School promotion program “Say it in Color” involving 10 suppliers within 10wks, and gain successful sales amount for 3+ million with 75% gross margin contribution
- In charge to build a cross function team for Year 2013 power consolidation program, totally 40 SKUs rolling out in 3 months - from ID concept, vendor selection, business award, product development, and exit factory.
- Responsible to build a project team in Asia to launch Best Buy new branded products.
- Develop Stoplight template to ensure all projects will be well managed step by step according to documented content
- Develop generic project development control process to monitor multiple category products.
- Support merchandizing planning in launch strategy, product assortments, budget goals, and marketing communications
NPI Materials Manager
Hewlett-Packard Company
Taipei
03.2010 - 11.2011
- Manage ODM/JDM to ensure on-time deliverables at each engineering build, PVT, and Ramp-up, to meet expected product launch dates.
- Manage ODM/JDM/Key supplier involvement in design reviews.
- Lead ODM/JDM/Sourcing team to ensure souring plan is developed and implemented on time, including identification of unique / single source items, NCNR materials, multiple sources plan, and critical suppliers/components…etc.
- Lead cross-functional teams on tooling migration plan, such as develop tooling plan, on-time kick off/execution, and qualification.
- Develop initial procurement strategy for long lead-time & turnkey parts.
- Regularly provide COGS update to product team.
- Review all cost reduction opportunities with sourcing team and drive ODM to meet targeted material cost.
NPI Program Manager
Hewlett-Packard Company
Taipei
11.2008 - 03.2010
- Lead Handheld AMO (After Market Option) products development and ramp successfully, and on-time launch.
- The counterpart between Supply Chain team and Marketing team to launch new product.
- Program Management, e.g. RFQ process, vendor survey/audit, milestone review, cost control, etc.
- Lead ODM project management. (FAI review, new sub-supplier management control, safety stock management, material and testing cost control…etc.)
- Integration on vertical process flow (e.g. R/D- sourcing- procurement- manufacturing (sub supplier and ODM)- quality control.)
Commodity Manager
Hewlett-Packard Company
10.2007 - 03.2010
- Manage Handheld accessories, including wall adaptor, car charger, data cable, headset, leather case, cradle, document kits, packaging, power ducking, etc.
- Manage commodity development, sourcing, and vendor relationship.
- Souring suppliers to provide high performance and low cost components to fulfill new product requirements and cost target set
- Feasibility study with the engineering team, including assessment for key electrical components as well as mechanical parts.
- During development stage, overlooking the tooling status, sub-material preparation, the delivery of documents (procurement contracts, environmental requirements, specifications…etc)
- After mass production, continuously to drive for cost reduction and lead-time management.
- Review excess materials with suppliers when products are planning for EOL.
- Lead internal cross-functional teams to conduct factory audit, survey,
- Construct strategic commodity supplier list.
- Develop RFI templates for Smartphone/Netbook key customized commodities (such as adaptor) to facilitate communication between ENG and Commodity team, as well as RFQ process.
- Lead financial check process of suppliers, especially on new suppliers.
Strategic Sourcing Manager
Sercomm Corporation
Taipei
02.2007 - 10.2007
- Aggressively cost negotiation for LED and EE components
- Search for new-tech. components for new products and requests from engineering
- Establish a standard QBR process
- Lead AVL (Approval Vendor List) project to optimize vendor pool
- Factory audit & survey
Sourcing Manager
BenQ Corporation
Taoyuan
06.2003 - 04.2006
- Maintain key partners’ relationship - Optical (Lens, Mirror, AMD), and EE (MLCC, AL capacitors) vendors
- Sourcing potential suppliers for the development of new products
- Irregularly collecting market reports (component level)
- Venue planner of 2006 BenQ Vendor Conference.
- Negotiating cost / business term
Education
Master of Science - Industrial Engineering And Engineering Management
National Tsing-Hua University
Hsinchu, Taiwan 04.2001 -
Bachelor of Science - Industrial Engineering And Engineering Management
National Tsing-Hua University
Hsinchu, Taiwan 04.2001 -
Skills
Program/Project Management
Cross Functional Team Leadership
Product Development and Strategic Management
Project P&L analysis and Planning
Technical solution delivery
Global consumer electronic industry and retail operations
Supply Chain Operations and Management
Partner/ODM management
Business Negotiation
Manufacturing Planning
Languages
Chinese (Mandarin)
Native language
English
Advanced
C1
Taiwanese
Advanced
C1
Timeline
Sr. System Manager
Hewlett-Packard Inc. Taipei, Taiwan
07.2019 - Current
Engineering Program Manager
Hewlett-Packard Inc. Taipei, Taiwan
10.2013 - 07.2019
Senior Project Manager
Best Buy China Ltd.
11.2011 - 10.2013
NPI Materials Manager
Hewlett-Packard Company
03.2010 - 11.2011
NPI Program Manager
Hewlett-Packard Company
11.2008 - 03.2010
Commodity Manager
Hewlett-Packard Company
10.2007 - 03.2010
Strategic Sourcing Manager
Sercomm Corporation
02.2007 - 10.2007
Sourcing Manager
BenQ Corporation
06.2003 - 04.2006
Master of Science - Industrial Engineering And Engineering Management
National Tsing-Hua University
04.2001 -
Bachelor of Science - Industrial Engineering And Engineering Management
National Tsing-Hua University
04.2001 -
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