Wing Yan Globi NG
AVIATION AND SERVICE INDUSTRIES
Hong Kong
Summary
A highly motivated and experienced professional with a strong background in both the design and service industries. Proven ability to deliver exceptional customer service, ensure passenger safety, and handle in-flight situations with efficiency and care. Adept at problem-solving in high-pressure environments, with a keen eye for detail and a commitment to providing a comfortable and safe travel experience for all passengers.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Flight Attendant
Hong Kong Dragon Airlines Limited
02.2012 - 10.2020
- Demonstrated exceptional customer service skills, ensuring a comfortable and safe flight experience for passengers
- Effectively resolved in-flight issues with limited resources, showcasing quick problem-solving abilities
- Recognized with the Betsy Award by Cathay Pacific Airways for outstanding service and professionalism
- Maintained a high level of attention to detail, ensuring passenger satisfaction and safety at all times
Senior Jewellery Designer
Unicorn Jewelry Design Co. Ltd.
03.2011 - 11.2011
- Managed and mentored junior designers, ensuring timely delivery of design projects
- Conducted market analysis to create seasonal collections aligned with current trends
- Assisted in brand building and trend forecasting, contributing to the company’s growth
Senior Jewellery Designer
Dilys' Collection
06.2007 - 06.2010
- Supervised and trained junior designers, fostering a collaborative team environment
- Led design projects from concept to completion, incorporating market trend analysis
- Developed new collections using various gemstone materials, enhancing the brand’s product range
Junior Jewellery Designer
Legrand Jewellery (Mfg.) Co.
04.2006 - 06.2007
- Communicated directly with sales teams and customers to understand design requirements
- Attended international jewellery exhibitions, gaining insights into global trends
- Assisted in visual merchandising and window displays for local and overseas exhibitions
Assistant Jewellery Designer
Dolys' Collection
07.2003 - 02.2006
- Supported sales teams during local and overseas exhibitions
- Designed custom-made jewellery based on customer requests
- Prepared gemstone materials for craftsmanship, ensuring high-quality final products
Education
Advance Diploma - Jewelry Design
Hong Kong Jewelry Manufacturers' Association
05.2009 - 11.2009
Diploma - Jewelry Design and Gemstone Professional Knowledge
Hong Kong Jewelry Manufacturers' Association
11.2007 - 11.2008
BTEC Higher National Diploma - Spatial Design (Interior Architecture)
Caritas Bianchi College of Careers
09.2000 - 08.2003
Certificate - undefined
TW G.Hs Lo Kon Ting Memorial College
09.1994 - 08.1999
Skills
Customer service
Flight safety
First aid
Public speaking
Awards
Betsy Award, Cathay Pacific Airways Limited, 06/01/14, Recognized for exceptional service and professionalism, demonstrating great care towards passengers in need.
Voluntary Services
- Sexton and Worship Team Player, Grace Community Church, Hong Kong, 06/01/10, 02/29/12, Provided support during weekly worship services and special events., Assisted in maintaining church facilities and welcoming visitors.
- Orphanage Visits, Kathmandu, 08/01/13, North Thailand, 11/01/11, Organized group activities and games for orphans., Participated in group music and drama performances, fostering a positive environment for children.
Timeline
Flight Attendant
Hong Kong Dragon Airlines Limited
02.2012 - 10.2020
Senior Jewellery Designer
Unicorn Jewelry Design Co. Ltd.
03.2011 - 11.2011
Advance Diploma - Jewelry Design
Hong Kong Jewelry Manufacturers' Association
05.2009 - 11.2009
Diploma - Jewelry Design and Gemstone Professional Knowledge
Hong Kong Jewelry Manufacturers' Association
11.2007 - 11.2008
Senior Jewellery Designer
Dilys' Collection
06.2007 - 06.2010
Junior Jewellery Designer
Legrand Jewellery (Mfg.) Co.
04.2006 - 06.2007
Assistant Jewellery Designer
Dolys' Collection
07.2003 - 02.2006
BTEC Higher National Diploma - Spatial Design (Interior Architecture)
Caritas Bianchi College of Careers
09.2000 - 08.2003
Certificate - undefined
TW G.Hs Lo Kon Ting Memorial College
09.1994 - 08.1999
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