Gina Marie Soriano
Tung Chung,NIS
Summary
Enthusiastic flight attendant; Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and people skills. Motivated to learn, grow and excel in the customer service industry.
Overview
22
22
years of professional experience
2
2
Languages
Work History
Inflight Service Manager
Cathay Pacific Airways
Hong kong International Airport
04.2008 - 11.2018
- Looked after teams of 10-16 cabin crew of different nationalities & backgrounds on every light and helped them deliver the world renown inflight service;
- Used coordination, planning and communication skills to achieve results according to given time frame;
- Provide passengers with the best service possible while meeting the company service standards; ensure a constant level of safety and security for passengers and crew; oversee health & hygiene standards within the galley during meal service;
- Establish communication with the Ground Services Staff to achieve a smooth turn-around and on-time performance;
- Provide creative solutions and make quick decisions in order to resolve issues, whether on ground or in the air to guarantee the satisfaction of passengers;
Senior Purser
Cathay Pacific Airways
Hong Kong
04.1998 - 03.2009
- Actively listened to customers, handled concerns quickly and escalated major issues to Inflight Service Manager.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Establish communication with the Inflight Service Manager and Captain when necessary.
- Ensure a constant level of safety and security, and oversee health and hygiene standards during meal service.
- Identified issues, analyzed given information and provided solutions to problems.
Education
Bachelor of Science - Business Management
St. Sholastica's University
05.1987 - 05.1987
Skills
Customer service professional
undefinedTimeline
Inflight Service Manager
Cathay Pacific Airways
04.2008 - 11.2018
Senior Purser
Cathay Pacific Airways
04.1998 - 03.2009
Bachelor of Science - Business Management
St. Sholastica's University
05.1987 - 05.1987
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