Gillian Wong
Sham Shui Po
Summary
Dynamic customer service specialist with a proven track record at DBS, enhancing customer satisfaction through expert problem-solving and advanced communication. Recognized for analytical thinking and collaboration, driving efficient service delivery and boosting company reputation.
Overview
25
25
years of professional experience
Work History
Specialist
DBS
Kwun Tong, Hong Kong
11.2018 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Customer Service Officer
KGI Hong Kong Limited
Wanchai, Hong Kong
08.2000 - 11.2018
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Education
Master Of Arts - Translation
The Chinese University of Hong Kong
Shatin, Hong Hong06.2006
Master Of Arts - Journalism
The Chinese University of Hong Kong
Shatin, Hong Kong05.2002
Bachelor Of Arts - Asian Studies, Economics
University of British Columbia
Vancouver, Canada08.1999
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Coaching and mentoring
- Team performance improvement
- Teamwork and collaboration
- Excellent communication
Affiliations
Taekwondo Instructor
Languages
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Specialist
DBS
11.2018 - Current
Customer Service Officer
KGI Hong Kong Limited
08.2000 - 11.2018
Master Of Arts - Translation
The Chinese University of Hong Kong
Master Of Arts - Journalism
The Chinese University of Hong Kong
Bachelor Of Arts - Asian Studies, Economics
University of British Columbia