Gi Leung Vanessa NG
Boutique Manager
HONG KONG
Summary
A seasoned Boutique Manager with a proven track record at CHANEL HK LTD, enhancing customer satisfaction through client-centric culture and expert product knowledge. Skilled in retail management and customer service, I empowered clients to make informed choices, fostering brand loyalty and driving sales growth. Passionate about beauty & Fashion trends and committed to exceptional service.
Lead the Boutique to surpass KPIs through strategic planning,
Develop and implement strategies to elevate retail excellence and operational standards at the market level.
Overview
21
21
years of professional experience
3
3
Languages
Work History
Boutique Manager
CHANEL HK LTD
11.2004 - 01.2025
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Monitor and analyze key performance indicators (KPIs) to ensure consistent improvement and exceeding of market targets. Develop, review, and streamline
- Standard Operating Procedures (SOPs) to improve operational efficiency and effectiveness for markets.
- Lead the execution and monitoring of the Mystery Shopper Program (MSP) or similar initiatives to ensure service excellence.
Beauty Advisor
Jurlique
03.2004 - 09.2004
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Followed up with customers to increase satisfaction with purchases and services.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Education
Microsoft Office
Microsoft Office Maya Education Center
Tsimshatsui, Hong Kong05-2025
High School Diploma -
City University Of Hong Kong
Hong Kong 04.2001 -
High School Diploma -
Caritas
City And Guilds Of London Institute 04.2001 -
Beauty Certificate
Caritas
ITEC 04.2001 -
Secondary Education
Hong Kong Certificate of Education Examination
Hong Kong01-2002
Skills
Retail store management
Timeline
Boutique Manager
CHANEL HK LTD
11.2004 - 01.2025
Beauty Advisor
Jurlique
03.2004 - 09.2004
High School Diploma -
City University Of Hong Kong
04.2001 -
High School Diploma -
Caritas
04.2001 -
Beauty Certificate
Caritas
04.2001 -
Microsoft Office
Microsoft Office Maya Education Center
Secondary Education
Hong Kong Certificate of Education Examination
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